Sales & Customer Service | Nordic Languages | Fuengirola, Málaga

Energy Nordic is actively seeking a full-time Customer Service agent to join our dynamic team. If you are a highly motivated individual with excellent organizational and communication skills, we want to hear from you! Proficiency in Danish, Swedish, or Norwegian to support our expanding customer base in these languages. Don't miss this opportunity to become part of a thriving team! Apply now by sending your resume highlighting your relevant experience. Energy Nordic is an equal-opportunity employer and welcomes diversity in the workplace. Tasks Manage large amounts of incoming phone calls and emails Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Requirements Experience in customer service is an advantage Fluent English is a must – written and verbal Scandinavian language. Eager to learn with excellent communication skills Ability to work in a team in a busy environment Benefits We support you with all the necessary training and support, as well as opportunities for growth in other positions within the company. Spanish type contract.