Our Global Customer Support division is responsible for Kongsberg Maritimes (KM) services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
AtKongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
Job Description: As a Sales Support Coordinator you will be playing a significant role in performing activities supporting the sales team in generating sales revenues and increase customer relationship which includes offers for spares, upgrades, field service and repair and overhaul support. This will be done based on data driven sales through extended focus on proactive Maintenance Planning.
You will be the link between the sales team, customer and internal organization. To support our Aftermarket Sales Managers with these activities are we looking for a sales support engineer who can join the aftermarket sales team.
You have: • Education at degree level within relevant subject
• Experience in sales support and customer facing activities
• Several years of experience from maritime or related industries
• Knowledge of Kongsberg Maritime products and services
You are able to: • Act on own initiative, make things happen and take responsibility
• Adhere to company rules and procedures and execute plans with commitment and determination
• Use a methodical and systematic approach, plan ahead, define clear priorities and allocates resources effectively
• Communicate in a clear, precise, and structured way
• Co-operate well with others, share knowledge, experience, information, and support others in the pursuit of team goals.
Responsibilities: • Coordinate / set up quotations based on input from the Sales team in the areas of spares, upgrades, field service, repair and overhaul.
• Support the Aftermarket Sales Managers, Key Account Manager or Customer Relationship Manager before, during and after customer interventions.
• Support Aftermarket Sales Mgr. in preparing maintenance planning packs across entire KM portfolio of products. Prepare dry docking planning folders and planned maintenance documents.
• pro actively Monitor and follow up (maintenance planning) opportunities in close cooperation with Aftermarket Sales Manager.
• Support Aftermarket Sales Managers identifying customers and vessels applicable for ongoing campaigns and make sure these are incorporated into our general maintenance planning activity.
• Support the Aftermarket Sales Managers, Key Account Manager or Customer Relationship on visits to key customers as required.
• Respond to customers on planned maintenance activities and dockings. Coordinate these activities internally.
• Escalate issues to Sales Manager, Key Account Manager or Customer Relationship where appropriate
• Together with sales manager build and maintain relationships with the customer and understand customer requirements
• Manage timelines and deadlines
• Use of appropriate systems and tools to assist in managing local business in accordance to the sales process
• Pro-actively manage customer master data
Language requirement: Fluent English is a needed skill for the position.French speaking is considerate to be a plus.What we can offer you With us, you will be offered a competitive salary and good development opportunities in an international environment.We have flexible work hours and holiday arrangements.We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.#J-18808-Ljbffr
