Integrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Consultant is to support our outsourced clients as follows:-Deliver configuration/consulting payroll services (SAP HCM ES)-Provide application support consultancy through advice, guidance, and appropriate functional and technical activities.- Identify, manage and test SAP note application. Open and manage customer messages to SAP to request help support and corrections.-Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it.-Generate easy-to-maintain error free implementations and customizing respecting Alight best practices.-Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.-Provide documentation (both technical and functional) on issues handled.-Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager.-Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.-Understand the general flows in HR and the SAP HR architecture.What we ask for:-Bachelor or Master degree with a Business or Technical emphasis, or equivalent.-Previous experience in SAP HCM application maintenance. Spanish PY/PA/OM knowledge desired.-Intellectual curiosity and motivation to learn new technologies at a fast pac.-Strong interest in delivering high quality support in the field of Human Resources-Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards.-Service-oriented with a strong client focus and sense of accountability.-Be committed to the customer, the team and the project.-Strong analytical and problem solving skills.-Verbal and written communication skills in English-Discretion and ability to respect the confidentiality of information.------We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units..#J-18808-Ljbffr
