Integrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Consultant is to support our outsourced clients as follows:
-Deliver configuration/consulting payroll services (SAP HCM ES)
-Provide application support consultancy through advice, guidance, and appropriate functional and technical activities.
- Identify, manage and test SAP note application. Open and manage customer messages to SAP to request help support and corrections.
-Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it.
-Generate easy-to-maintain error free implementations and customizing respecting Alight best practices.
-Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
-Provide documentation (both technical and functional) on issues handled.
-Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager.
-Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.
-Understand the general flows in HR and the SAP HR architecture.
What we ask for:
-Bachelor or Master degree with a Business or Technical emphasis, or equivalent.
-Previous experience in SAP HCM application maintenance. Spanish PY/PA/OM knowledge desired.
-Intellectual curiosity and motivation to learn new technologies at a fast pac.
-Strong interest in delivering high quality support in the field of Human Resources
-Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards.
-Service-oriented with a strong client focus and sense of accountability.
-Be committed to the customer, the team and the project.
-Strong analytical and problem solving skills.
-Verbal and written communication skills in English
-Discretion and ability to respect the confidentiality of information.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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