.Senior Customer Service Specialist (Retail or Sales Background)The Senior Customer Service Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product informationWhat you'll do at InsightThe Client Operations Senior Specialist will be responsible for developing efficient practices to serve business needsWork on special projects for clients and sales force as neededAttend Company, vendor, and publisher trainings and webinars, as directedBuild relationships with other Insight departments and increase efficiencies where applicablePrioritize and respond to incoming client calls and emails Research technical information on product requests and ensure access to procurementResponsible for correct and accurate order processingPrepare, manage and submit sales quotes accurately into the appropriate quote entry systemResearch technical information on product requests and ensure access to procurementEnsure special bid pricing is applied and correct cost is captured on every order before order is releasedEnsure contract complianceProvide reporting for clientsRequest and/or set up new client sold-to's, bill-to's, and ship-to's as neededManage pricing (agreement manager, contract module) and work with vendors on special pricingAssist clients with their web accounts with InsightEnsure correct and accurate order fulfillmentResponsible for RMA management, credit re-bills and collections facilitationFollow-up on all open client returns in a timely mannerFollow through to make sure the replacementorder (if applicable) is placed and shipped.Positive interaction with Customer Service /Purchasing on RA/ReplacementsKeep sales force informed of any problems and final resolution of issue. Provide order status for client baseAct as a backup for first level escalation in the absence of a team lead or manager What you'll need to join InsightPreferably Bachelor's Degree in any course College Level3-4 years of experience in customer service and operations and other related experience. Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectivesStrong written and verbal English communications skillsAble to successfully manage multiple prioritiesProven ability to communicate effectively across all levels of the organizationStrong commitment to company values and operating principlesToday, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT
