WHO WE ARE Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.
With 120+ teammates across three global offices — Barcelona, Yerevan, and New York — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.
No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.
WHAT WE'RE LOOKING FOR We are seeking a passionate Senior Business Analyst to manage and lead company-level analytics initiatives.
The Senior Business Analyst will join the analytics team and report to the Head of Analytics. The new team member will directly impact the direction of Manychat's further growth by helping to form the mid and long-term company roadmap.
The ideal candidate is capable of conducting quantitative researches, generating and validating product hypotheses, bringing relevant insights, and proposing solutions to proactively drive the product towards achieving our business goals.
WHAT YOU'LL DO Our analytics team has three foundational purposes:
Impact directly on business metrics.Advocate data-driven decisions.Be proactive.As part of the analytics team, you will:
Investigate the product from different angles, consolidating insights into a clear and cohesive action plan.Manage and lead Monetization initiatives.Develop and maintain Manychat's operational/growth model.Build tools to monitor company's performance and help make quick and effective data-driven decisions.Manage data and analytics projects with external parties (segmentation, forecasting, and data labeling) to find and validate promising product hypotheses.Collaborate closely with the Leadership Team to identify and resolve product growth bottlenecks.WHAT YOU'LL BRING Must haves: 5+ years of proven product/data/business analytics experience.Technical background, and knowledge of mathematical statistics.Excellent technical skills (SQL, Python, BI tools).Extreme attention to detail and strong work ethic.Accountability and the permanent 'extra mile' approach to any task.Readiness to take responsibility and obtain high-quality analytical deliverables in reasonable terms.Nice to haves: Consulting (Big-4) background.Previous experience in a fast-paced startup environment.WHAT WE OFFER We care about your growth, well-being, and comfort Professional development budget for relevant conference tickets, training programs, or courses.Flexible benefits plan to choose the perks that fit your needs.Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.Hybrid work format.Manychat is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you're set up for success.
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