Senior Field Enablement Manager, Customer Success Senior Field Enablement Manager, Customer Success at OneTrust Madrid - In Office
Strength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.
The Challenge The Customer Success organization is crucial to ensuring all OneTrust customers feel supported across their journey, feel confident in continually adopting the products they've purchased, and know how to grow their Trust programs over time.This role will support the upskilling and continued education of the CSM Team, inclusive of individual Customer Success Managers, technical Customer Success Architects, and the Customer Success Leadership Team. This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided.
Your Mission Strategize on key initiatives alongside of Global CSM Leadership and CSM Operations LeadershipLiaise with Product, Product Marketing, Operations, and to build and deliver contentStreamline complex information across into easily digestible formats (either through online learning, in person learning, or some hybrid) to ensure CSM successLeverage enablement data to identify knowledge and skill gaps across the CSM organization and deliver programs to rectifyBuild, deliver, and measure success of product and process educationDesign quarterly enablement calendars for live and self-led enablementBuild engaging online learning material and certifications to support CSM Team objectivesCollaborate with Sr. Leaders on driving outcomes by reviewing data and efficacy of enablement programs on a monthly cadenceYou Are Minimum of 5 years in SaaSMinimum of 3 years in a CSM or CS Operations positionProficiency in SalesforceProof of delivery of Training or mentorship programsExperience working directly with Senior Leadership Teams30% travel required for position, domestic and internationalCross-functional, strategic team leaderSelf-motivated and confident in ability to build and deliver playbooks, trainings, and powerful educational programsBias towards actionDynamic and audible readyGrowth mindsetExtra AwesomeImplemented or run Enablement programsKnowledge of the legal/regulatory/compliance marketExperience in Privacy, Security, Compliance, Third Party Risk, or Consent Management Where we Work OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we're located in that hybrid model.
The underlying "why" for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.
We are committed to a flexible approach informed by a set of guiding principles. You'll see that reflected in our worker designations: "Office-flex" and "Location-flex".
Office-flex: Like a traditional hybrid model, OneTrust "Office-flex" employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role. Location-flex: Similar to other companies' remote policies, for OneTrust "Location-flex" roles , you will primarily work from your home office location. However, you may be require d to travel to our OneTrust office s or customer sites periodically based on the nature of your role. Each role may have specific requirements , so we encourage you to verify the location of the role with your recruiter during your first interview.
As an employee at OneTrust , you will be part of the OneTeam . That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources Check out the following to learn more about OneTrust and its people:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form .
Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Before you submit your application, please confirm that you have read and understood our Candidate Privacy Notice available here . In order to exercise your rights with respect to any Personal Information submitted as part of your application, please contact us using our Data Subject Request Form .
Do you live in the Comunidad Autónoma de Madrid or are you willing to relocate? *
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