About EVA Global EVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability, availability and accessibility of your EV charging infrastructure. We are the industry's partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service solution from multilingual end-user and technical support to complete infrastructure management services. -Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.
Headquartered in Finland, EVA Global has operations centers in Spain, Portugal and Malaysia, serving 70+ partners in three continents. The company comprises more than 360 employees, and we continue to grow. The company currently maximizes the uptime and availability of 1M+ partner charge points, solving 120K+ monthly cases, and serving 2.6M+ EV drivers in 15 languages.
Role Overview As a Project Manager within our Customer Operations team, you will be responsible for overseeing the planning, coordination, and execution of initiatives aimed to support our customers as they introduce new services or enhance existing ones across various regions and markets. This role demands a problem solving mindset, strong project management skills, and the ability to collaborate effectively with cross-functional teams, internally and with the customer to ensure successful implementation and adoption of services.
Key Responsibilities As a Program Manager within our Customer Operations team, you will be responsible for overseeing the planning, coordination, and execution of initiatives aimed to support an automotive Original Equipment Manufacturer (OEM) as they introduce new services or enhance existing ones across various regions and markets.
This role demands a problem solving mindset, strong project management skills, and the ability to collaborate effectively with cross-functional teams, internally and with the OEM partner to ensure successful implementation and adoption of services.
Key Responsibilities Strategic Planning Work with OEM partner in the refinement of the strategy to introduce new services or expand existing services into multiple markets. Understand and document the challenges and opportunities for each target region. Collaborate with stakeholders to understand and provide goals, objectives and key performance indicators (KPIs) for the service rollout and development. Project Management Create comprehensive Project plans outlining timelines and deliverables for each market. Coordinate with internal teams (operations, customer success, IT, engineering, finance) and Auto OEM partner to ensure alignment and accountability. Monitor Project progress, identify and communicate potential risks or obstacles, and implement mitigation strategies to keep initiative on track. Document standard and market specific process and technology flows Cross-Functional Collaboration Be the point person at EVA Global to facilitate communication and collaboration between various groups (at OEM HQ and within the markets) involved in the service rollout, ensuring alignment with overall objectives. Work closely with regional team to tailor strategies and approaches according to market specific needs. Foster a culture of teamwork and accountability to drive collective success across all stakeholders. Stakeholder Manager Serve as the primary point of contact for technical escalations, providing expert-level support to resolve complex technical issues. Build and maintain strong relationships with each market and HQ, acting as a trusted advisor and advocate for their technical needs. Implement processes for efficiently triaging, prioritizing, and resolving project related issues. Qualifications Demonstrated the ability to build and maintain strong relationships with stakeholders, acting as a trusted advisor and advocate for their technical needs. Strong organizational and Project management skills to manage multiple tasks, timelines, and deliverables across various markets and regions effectively. Excellent communication, interpersonal, and leadership skills, with the ability to effectively collaborate with cross-functional teams and senior stakeholders, both internal and external. Adaptable to tailor strategies and approaches according to market-specific needs and changes in project requirements. Results-oriented mindset with a passion for delivering outstanding customer experiences and driving continuous improvement initiatives. EVA Global is an equal opportunity employer. We do not tolerate any forms of discrimination based on race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, identity, or expression. We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit, competence, and ethics.
