.At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.Global Technology and Innovation:Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and business operations for Iron Mountain.Job Description:We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware, software, and network-related issues. Given IM has many remote Warehouses within Europe, we also expect the engineer to learn & grow into IT Field Support engineer who with Engineers be able to travel to provide Hands & Feet support. This engineer with appropriate training & guidance should be able scale up to demands to visit Iron Mountain Data Centers & Warehouses to RACK Servers, Routers, Switches, Patch panels & related equipment,Your role in our mission:User Assistance : - Provide prompt and courteous support to end-users, addressing hardware and software-related concerns and troubleshooting issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA.On-site Support : - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.Desktop Setup and Configuration: - Install, configure, and deploy desktop computers, laptops, Printer and peripherals, ensuring they meet organizational standards.Software Installation and Updates: - Install, update, and troubleshoot software applications, ensuring compatibility and adherence to licensing agreements.Hardware Troubleshooting: - Diagnose and resolve hardware issues, such as malfunctioning components or peripherals, to maintain a reliable computing environment and printer.Operating System Support: - Provide support for operating systems (e.G., Windows, macOS), including installation, configuration, and troubleshooting
