Who we are?Today, we are a pharmaceutical group with a track record spanning over 40 years and a footprint in more than 50 countries, led by Leandro and Lucas Sigman. Our overarching goal is to improve people's health all over the world, providing accessible, effective, safe, quality medicines through our various business units, underpinned by continuous investment in R&D and cutting-edge technology at all our centres.Insud Pharma operates throughout the entire pharmaceutical value chain, delivering specialist expertise in scientific research, development, manufacturing, sales and marketing for a wide range of active pharmaceutical ingredients (APls), finished dosage forms (FDFs), branded pharmaceuticals for human and animal care and biopharmaceutical products to treat and prevent diseases across different therapeutic areas.Committed to healthcare since 1977, we invest heavily in R&D to develop therapeutic solutions that preserve and enhance well-being around the world. With over 45 years' experience, Insud Pharma is well-positioned in the global pharmaceutical sector and is committed to continuous growth and diversification, with quality being at the heart of what we do. Insud Pharma is present at every level of the chemical and pharmaceutical industry through its business units Chemo, Exeltis, mAbxience and Algenex.Global ResponsibilityWe are looking for a Senior Customer, Commercial and Supply Chain Process Expert to join our team. In this role, you will be responsible for leading the end-to-end improvement of our operations. You will use your knowledge to identify and implement improvements that will improve efficiency, effectiveness, and customer satisfaction.Specific ResponsibilitiesEstablish and maintain a global customer, commercial and supply chain process strategy that aligns with the overall business strategy and ensures the delivery of high-quality products and services to customers worldwide.Develop and implement process improvements that enhance efficiency, effectiveness, and customer satisfaction across the supply chain and customer domains.Oversee the implementation and maintenance of process mining tools (Celonis) and techniques to gain a deeper understanding of process flows and identify areas for improvement.Foster a culture of continuous improvement within the supply chain and customer service teams, encouraging proactive identification and resolution of process issues.Required skills and qualificationKnowledge of Pharma Industry and Quality Assurance: A strong understanding of the pharmaceutical industry. Customer, Commercial & Supply Chain Ops Process Knowledge: Deep understanding of these processes, encompassing the flow of goods, information, and money across the entire value chain. SAP IBP, PPDS, SD, PP.Strategic Thinking and Problem-Solving: Exceptional strategic thinking and problem-solving skills, enabling the identification and resolution of complex process issues and the development of effective improvement strategies.Analytical and Data-Driven Approach: Strong analytical mindset and facility with data analysis techniques, allowing for the interpretation of process data and the formulation of data-driven improvement recommendations.Modeling and Presentation Skills: Strong skills in process modeling (lean six sigma or similar) and presentation, with the ability to clearly communicate process insights and recommendations to a variety of audiences. Change Management and Communication: Excellent change management and communication skills, facilitating effective collaboration with cross-functional teams and ensuring successful implementation of process improvements.Process Mining Expertise: Proven proficiency in process mining methodologies, tools, and techniques, with a demonstrated ability to extract meaningful insights from process data. Celonis as a process mining tool is necessary.Qualification and Education: A bachelor's or master's degree in a relevant field is required.Fluency in Spanish and English: Fluency in both Spanish and English, both written and spoken, to effectively communicate with stakeholders across diverse geographies and cultures.Experience (years/area): +5 years of experience in similar positions in Pharma Industry with experience at international level.Join our passionate, enthusiastic and flexible team.Who works at Insud Pharma? Over 7,000 fantastic human beings from around the world with diverse perspectives, great ideas, tons of passion and a common idea: "work as you live" #J-18808-Ljbffr
