Swedish Customer Service Advisor

Want to work and live in an international environment? Check out this position! Have you always been interested in different cultures, traditions, values, and habits? Move to Valencia and start a new job in an international company where you can work with colleagues from a lot of different cultures. So it is the perfect place to learn more about different cultures, develop your intercultural skills and extend your international network! As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.
ProfileFluent in SwedishWorking proficiency in EnglishExperience in a call centreStrong communication and social skillsPositive attitude towards changesTeam-player mentalityService-oriented approachAbility to handle conflicts constructivelyDaily tasksBlocking lost/stolen credit and debit cardsYou will handle inquiries from credit card holders and ensure the security and protection of credit card informationIdentity verification, answering questions and explaining any steps are among your core dutiesChecking temporarily blocked cards for transactions and permanently blocking or unblocking the credit cardPaid trainingFree Spanish lessons (once a week)Unique, atmospheric, people-oriented call centre, with a good dose of funMarket-based basic salary with the possibility of a bonusEmployee benefits such as meal cards, transport cards, and private insuranceFree fruit and coffeeGrowth opportunitiesLocation Updated: 4 hours ago
Job ID: 11304846
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Human Resources Services
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