col-wideJob Description:David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Team Manager for their Valencia office.Position: Team ManagerLocation: Valencia, SpainEmployment type: Full-timeRemuneration: Base salary + bonuses.**DUTIES AND RESPONSIBILITIES**:- Ensure team achieves the agreed Service Levels + Revenue target- Organize recurrent governance model with your customers to review the service levels- Provide performance statistics and reporting to the customer as required- Ensure the introduction of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalation- Build strong productive working relationships with your customers and their management teams- Manage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement plan- Manage all disciplinary issues effectively- Hold regular team meetings and ensure regular communication to motivate the staff.**REQUIREMENTS**:- Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus- Degree in relevant field will be considered as an advantage- Operational/business management experience is needed- Previous international experience is preferred- Business knowledge and commercial awareness- Strong sales and pipeline management skills- Strong people management skills - interpersonal skills, appraisal skills, interviewing skills- Demonstrable management experience within outsourced service delivery environment- Familiarity with business processes, tools and CRM systems- Ability to implement and manage change. Motivate, encourage and coach others to develop strong relationship-building and sales skills- Able to work independently under pressure and adhere to deadlines- Excellent communication skills- Excellent decision making/problem solving skills- Ability to follow the security rules of the company.**BENEFITS**:- Excellent remuneration package based on experience, skills and performance- Be part of a dynamic and creative team with positive and friendly atmosphere- Guidance and tools to reach your full potential.
