The Learning Bar: Client Success Director

Flexible scheduleTHE OPPORTUNITYWe believe in every childs potential. Our proprietary solutions, which empower students across the globe, were created to progress K-12 learning outcomes and help schools reduce inequalities in education. With us, you will experience a caring and supportive work environment that fosters a positive sense of belonging as we work together to accomplish our mission of giving all children the opportunity to thrive. As Canadas largest provider of online student assessment and school improvement tools, The Learning Bar is seeking our next Client Success Director in the Client Success Department, reporting to the Chief Product Officer.You will lead a dynamic team of professionals who support our customers in achieving their goals when using our products and services. This is accomplished through the delivery of world-class training, support, and service and by designing and executing initiatives to maximize Customer Experience as measured through customer satisfaction, net promoter score, customer success, customer effort, and retention.In addition to responsibility for overall client success, you will ensure that your teams work is prioritized, delegated, and executed effectively. You will be responsible for ensuring effective communication within your team; with other teams at TLB; and with external customers and stakeholders. You will work closely with the Chief Product Officer to align Client Success efforts to support the achievement of company goals.THE IDEAL CANDIDATEFor the past 5 years, you have demonstrated a track record for leading and collaborating with cross-functional teams. Your excellent interpersonal skills and customer service mindset has served you well in your career. Some of the qualifications we seek: Full-time, PermanentSalary: From$60,. per yearBenefits: Company events. Dental care. Disability insurance. Employee assistance program. Extended health care. Life insurance. On-site parking. Paid time off. Work from home. Schedule: Monday to Friday. COVID-19 considerations: Employees who attend the Office are asked to show proof of Covid 19 vaccination. Alternatively, the hybrid working model is in place.Ability to commute/relocate: Fredericton, NB: reliably commute or plan to relocate before starting work (preferred). Experience: Client Success: 5 years (required). Personnel management: #J-18808-Ljbffr