.Training Specialist, Prime Video Trust & Safety Job ID: 2643571 | Amazon Digital Spain S.L.U.Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Training Specialist for Prime Video Trust & Safety.Key job responsibilitiesDeliver and monitor training utilizing a variety of facilitation modalities including in-person and remoteManage training request intake, implementation and reportingSupport the development and continuous improvement of SOPs / training materials by collaborating with process subject matter experts, Learning Experience Manager and program / policy teamsEffectively manage both in-person and remote classrooms, supporting an engaging learning experienceIncorporate Socratic Methodology in the classroom and encourage critical thinking and problem solvingMonitor training performance and provide additional learning interventions where neededSupport associate transition from the classroom to production, ensuring associates meet quality and performance targets as definedEvaluate learning experiences and make recommendations for continuous improvementSupport learning experience goals and initiativesA day in the lifeAs an individual contributor, the Prime Video Trust and Safety Training Specialist position is to support training delivery and overall knowledge management across locations globally. The ideal candidate is passionate about providing exceptional learning experiences, thinks globally, can take ownership of key training projects, and has the ability to contribute to innovative ideas. The key responsibilities include training delivery, partnering with subject matter experts/other trainers / Program and Policy teams to ensure smooth learning experience, coordination for all training types, standardize report outs to the leadership team, support Ops projects and participate in the skill development initiatives
