Ubuntu And Open Source Technical Support Manager (Ao-621)

Ubuntu And Open Source Technical Support Manager (AO-621) Barcelona, Catalonia Ubuntu And Open Source Technical Support Manager (AO-621)BarcelonaBarcelona, Catalonia, ES Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry. Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes:customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. **Key responsibilities**- Management of a professional support team, including skills development and performance management- Operational control, shift scheduling, accountability for key performance indicators (KPIs)- Ensures that all customer cases are responded to within the SLA, and in a professional manner- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately- Accountability for customer satisfaction- Contribution to the support knowledge base- Continuous improvement to the team's processes and support service delivery- Hire,develop and train support team to match business requirements- Work with the leadership team to drive growth and transformation initiatives**Required skills and experience**- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation). - Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies. - Leadership experience, and preferably team management experience- Confidence under pressure, with proven track record of high customer focus- Preferably fluent in two languages English being primary- Excellent communication skills (verbal and written)**About Canonical**Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations.Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. **We offer**:- 100% work-from-home- Learning and development- Competitive salary- Recognition rewards- Annual leave- Priority Pass for travelLI-RemoteWelcome to hacendo.com kitempleo. es asks for your consent to use your personal data to: perm_identityperm_identity Personalised advertising and content, advertising and content measurement, audience research and services developmentUbuntu And Open Source Technical Support Manager (AO-621)BarcelonaBarcelona, Catalonia, ES Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry. Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes:customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. **Key responsibilities**- Management of a professional support team, including skills development and performance management- Operational control, shift scheduling, accountability for key performance indicators (KPIs)- Ensures that all customer cases are responded to within the SLA, and in a professional manner- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately- Accountability for customer satisfaction- Contribution to the support knowledge base- Continuous improvement to the team's processes and support service delivery- Hire,develop and train support team to match business requirements- Work with the leadership team to drive growth and transformation initiatives**Required skills and experience**- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation). - Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies. - Leadership experience, and preferably team management experience- Confidence under pressure, with proven track record of high customer focus- Preferably fluent in two languages English being primary- Excellent communication skills (verbal and written)**About Canonical**Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations.Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. **We offer**:- 100% work-from-home- Learning and development- Competitive salary- Recognition rewards- Annual leave- Priority Pass for travelLI-RemoteWelcome to hacendo.com kitempleo. es asks for your consent to use your personal data to: perm_identityperm_identity Personalised advertising and content, advertising and content measurement, audience research and services developmentdevices devices Store and/or access information on a deviceSome vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.Data preferencesYou can choose how your personal data is used. 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Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.Use profiles to select personalised content Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. 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This site or app wants your permission to do the following:Site or appStore and/or access information on a device Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).Create profiles for personalised advertising Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.Use profiles to select personalised advertising Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.Use profiles to select personalised content Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.Understand audiences through statistics or combinations of data from different sources Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.Exponential Interactive, Inc d/b/a VDX. tv Data collected and processed: Device identifiers, Non-precise location data, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction data, Users' profilesData collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, Authentication-derived identifiers, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction dataData collected and processed: IP addresses, Probabilistic identifiers, Browsing and interaction dataData collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP addresses, Privacy choicesData collected and processed: Device identifiers, Non-precise location data, Device characteristics, Authentication-derived identifiers, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction data, Users' profiles, User-provided dataData collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction dataData collected and processed: Non-precise location data, Device characteristics, IP addresses, Privacy choices, Browsing and interaction data, Users' profilesData collected and processed: Device identifiers, Non-precise location data, Device characteristics, Authentication-derived identifiers, IP addresses, Probabilistic identifiers, Users' profilesData collected and processed: Device#J-18808-Ljbffr