URGENT | Senior Operations Manager - Foundever EtonManages a team of first-line supervisors (Coaches) who, in turn, supervise day-to-day operations for a team of Associates performing customer care or technical support functions for our clients. Primary responsibility for Coach training, development and leadership to ensure Associate and client satisfaction in meeting designated performance goals. Ensures client and corporate goals (service, quality, contribution) and financial, metric and Associate satisfaction goals are met. Provides leadership and management to Associates. Provides training and development opportunities for supervisory team. Coaches and mentors team supervisors. Regularly conducts Coach team meetings. Supervises multiple teams for one or more clients.Required Skills:Demonstrated strong leadership skills with ability to manage large groups of people in a customer contact center environment.Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful Associate, customer and client relationships. Ability to manage complex issues to promote satisfactory problem resolution. Time management skills with ability to multi-task, organize and prioritize. Ability to use a computer to complete daily duties. Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an operations manager? How many years of people management experience do you have? Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Don't provide your bank or credit card details when applying for jobs. What can I earn as an Operations Manager#J-18808-Ljbffr
