.OverviewAs an AI Solution Consultant at Bell Integration, you will be responsible for conducting in-depth analysis of Clients' requirements for conversational AI interactions. Driving insights and providing recommendations for delivering stable and maintainable solutions and effectiveness with Bell's AI solutions. You will work in the AI & Data Practice as a member of the solutions team and ensure the optimal performance of our conversational AI applications. (Currently Amelia) and the use of generative AI to improve customer experience.The RoleResponsibilities:Conversational AI SolutioningUtilize data analysis tools and techniques to review and analyse conversationalAI interactions across various channels (chat, voice, messaging platforms).Identify NLU Routes / Intents for use in conversationsModel conversational flows through BPMN or other techniquesModel Entity usage and prediction of the tools understanding of the conversationSupport the integration of the platform into downstream systems that will provide the answers to requests or update request based on capture informationModel Chat & Voice conversationsUse Generative AI to enhance customer feedback and provide insights into their dataGenerate Actionable InsightsCollaborate with cross-functional teams to identify opportunities for improving the conversational AI user experience and driving business impact.Develop and present reports, dashboards, and visualizations to communicate insights to stakeholders.Continuous ImprovementStay informed about the latest advancements in conversational AI technologies and industry best practices.Contribute to the continuous improvement of the conversational AI applications by providing feedback and recommendations for future developments. Participate in the development of AI training data sets and annotation guidelines to improve the accuracy and relevance of the AI models.Stakeholder CollaborationCollaborate with the customer success team and assist in addressing customer feedback, inquiries, and issues related to conversational AI interactions.Engage with internal stakeholders to gather requirements, understand business objectives, and align AI strategies with organizational goals.Experience & Skills:Bachelor's degree in Computer Science, Data Science, Information Technology, or related subject.5+ years of experience in data analysis, AI analytics, or related roles, preferably within the context of conversational AI or natural language processing.Proficiency in data analysis tools and languages such as Python, R, SQL, or related platforms for analysing and visualizing large datasets.Knowledge of machine learning concepts, NLP techniques, and AI model valuation metrics is desirable.Knowledge of Large Language Models, retrieval-augmented generation and generative AI concepts is desirable.Familiarity with conversational AI platforms, chatbot frameworks, voice recognition technologies, and customer interaction analytics tools
