.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and visionary people. Amazon Transportation Services (ATS) is looking for a passionate, analytical and resourceful person who will support Network Capacity Management (NCM) in capacity planning functions in the EU Middle Mile transportation network. The team provides our network with cost-optimal and flexible capacity solutions for operations and ensures to scale for seasonal peak demand increases. In this role, you will drive customer experience by directly influencing development, planning and execution of production planning cycles to ensure robust and cost optimal labor plans. You are constantly monitoring, evaluating and challenging planning inputs and provide data-driven insights to improve our performance in this fast-growing business.The role will require quickly learning operations to understand key performance indicators (KPIs) and gaining proficiency with Amazon systems in order to conduct efficient planning and analyses. You will be working closely with business partners, stakeholders, and other teams across transportation to reduce cost, while improving customer experience. We are looking for a passionate, analytical and resourceful person who will be able to demonstrate exceptional customer experience, a high level of motivation, and an ability to manage relations with multiple stakeholders. You are a person who enjoys operating in a dynamic, fast changing environment and using data to identify and address key risks helping to develop efficient customer centric solutions. The ideal candidate has experience in production planning/labor planning and passion to relentlessly dive deep and improve the accuracy and efficiency of the planning process.Key job responsibilities- Building short- and medium-term operational capacity plans to optimize cost and service associated with staffing - Analyzing planning gaps/deviations and translate them into actionable items to improve future plans - Interacting with business teams (e.G. finance, forecasting) to validate and challenge inputs variables using a data-driven approach - Focusing on controllership, driving continuous improvement and standardization of processes, including implementation of planning best practices and automation initiatives
