Bell & Door Supervisor - Six Senses Ibiza

Cuando viajas a Six Senses en el extremo norte de Ibiza, no solo llegas a un destino, sino que viajas a una frecuencia diferente.Escapándote a una cristalina Cala Xarraca, donde las 137 habitaciones, residencias, mansiones, suites con piscina y cuevas frente al mar son un escenario significativo para experiencias espirituales profundas arraigadas en la cultura local, celebrando la música, el arte, la moda sostenible, el bienestar y la espiritualidad que se ha convertido en sinónimo de la isla.El norte de Ibiza siempre ha atraído a espíritus libres, atraídos por la belleza, la luz y el ritmo natural.La visión del destino Six Senses Ibiza es capturar esta auténtica experiencia de comunidad, espiritualidad y celebración.Situado a sólo 35 minutos del aeropuerto, el complejo está escondido en el tranquilo y privado extremo norte de la isla.(No mucho) más lejos, puedes encontrar remando en los alrededores  las cabañas de pescadores blanqueadas por el sol en Cala Xuclar, comprar en el mercado local de artesanía dominical en el bohemio San Juan, almorzar en La Paloma, sentir el magnetismo del místico Es Vedra y disfrutar de los tambores del atardecer en la bahía de Benirras, en forma de herradura.As Bell&Door Supervisor, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards.I will perform the following relevant tasks for this role:?? To review daily next days' arrivals and departures to ensure seamless and anticipatory operations.To strategically arrange the on-shift Bell/Door Team with the sole purpose of ensuring a seamless operation that provides an anticipatory and ultra-luxurious service.To schedule Team using guidelines provided by FD Manager, Resort Assistant Managers and/or Front Desk Supervisor, in order to efficiently cover department´s operations in an ultra-luxurious manner.To arrange Bell Door Team´s vacations and compensation of festive days, in collaboration with FD Manager, Resort Assistant Managers.To schedule and apply a monthly training calendar that includes 5' daily trainings for the Team.To constantly provide positive feedback to the team with the sole purpose of reinforcing positive work habits and/or performances.To constantly provide constructive feedback to the team with the sole purpose of correcting negligent or inefficient work habits and/or performances.To supervise and collaborate in all aspects of Bell/Door team, as descripted in the Job Description of Bell/Door attendant: To welcome guests once arrived to the resort, as soon as guest step out of transfers.To be in sync with guest journey.To be, at all times, a Six Senses Ibiza ambassador, constantly engaging with all guests in the lobby and/or across the resort.To maintain an appropriate and effective communication with the rest of Front of House team through radio.To deliver and pick up guest luggage and requested items accordingly, based on standards and procedures, in a timely and efficient manner.To ensure guest belongings are handled with outmost care and discretion, respecting guest privacy to its maximum.To ensure guest belongings are never unattended and in a safe area, preventing risk of loss or confusions.To ensure that all moved items are handled in a way that would not compromise one's self health and with the right equipment.To verify private transfers for arriving guests, in house guests transfers when going to off-resort activities or restaurants, transfer disposals, and departing transfers, ensuring driver is 10 minutes before arranged time, driver is on optimum conditions for the trip and vehicle's conditions are up to ultra-luxury standards, including the proper placement of amenities in the vehicle.To monitor all transfers through platform.To coordinate taxi trips, using the proper tools.To ensure all the above-mentioned transfers are loaded with luggage if applicable.To ensure cleanliness and maintenance of buggy(s) and/or vehicle(s) assigned to the department, verifying status on a daily basis and using the right tools and equipment.To ensure cleanliness of Luggage Storage and Back Offices, keeping a tidied-up, risk-free, accessible working area.To maintain the Ticket Booth in a pristine condition, tidied-up and adapted to work.To be in possession of Driving License for cars valid in the country of resort´s operation with the purpose of handling Valet Parking services, driving guest and visitors' cars with outmost care, preventing any potentially generated damages to the vehicles.To report any damage caused in the course of the work performance with the purpose of fixing it by involving the insurance company.To strictly follow the procedures involved in the financials of the Valet Parking service.To contribute with relevant information from suite guests to maintain a highly nurtured VIP recognition program.To share this relevant information with the corresponding area of Operations in order to display it in the Daily What´s Up Report.To input this relevant information into the PMS, by nurturing it and then maintaining an updated guest history accessible for future stays.To handle guest complaints, suggestions and/or compliments, to log and report them appropriately in the system, to take prompt and effective action and to follow up until its closure.To ensure the readiness and restocking of Welcome Drinks, Towels and Water Bottles.To offer arriving guests welcome drinks and towels.To perform resort & room tour to all arriving guests.To perform site inspections, visits or any other resort tour.To coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.To be knowledgeable of different types of treatments at Six Senses Spa and assist on making any bookings.To be knowledgeable on packages, promotions and other benefits and/or discounts related to guest accounts, reservations or any other applicable matter.To always proactively promote in-resort restaurants, bars, shops, wellness activities or any activity despite its cost with the sole purpose of driving revenue for the resort.To maintain efficient administration within the department preparing and submitting operational reports on time.To conduct procedures involved in the provision of materials needed for the effective performance of the job.To ensure all equipment of the department is kept clean and in good working condition.To liaise with any other department involved in the execution of services or related experiences, including partners and/or vendors.To attend meetings & trainings as required by Resort Assistant Managers / Front Desk Supervisor, as well as organizing the team members to assist.To perform any additional tasks given by Front Desk Supervisor, Resort Assistant Manager or above in the organization.Qualifications To execute this position, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.I possess a minimum hospitality diploma/degree?from a recognized hospitality school and more than two years' experience in a similar hotel operational role.In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.Driver's license required.Technical skills include advanced MS Office – Word, Excel, PowerPoint and Outlook.I am also familiar with various hotel systems including Micros POS, Opera PMS and CRM platforms.I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.I have an excellent command of written and spoken English and Spanish.I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.