Customer Lifecycle Manager (All Diversity)

Customer Lifecycle Manager (all diversity) page is loaded Customer Lifecycle Manager (all diversity) Apply locations ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 NLD Utrecht - Catharijnesingel 55b NLD Groningen - Eemsgolaan 9 NLD Enschede - Colosseum 42 ESP Barcelona - C/ de la Selva de Mar, 129 posted on Posted Today job requisition id R1493945 Job Title:
Customer Lifecycle Manager (all diversity)Job Description
Are you passionate about sales? Do you want to work in sunny Spain? Our company Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 70 countries and more than 150 spoken languages. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Your workplace in our office is located in the heart of Benalmádena in Spain.
Your future project Become part of our success story with one of the biggest brands in the IT and Cloud Industry, providing services to many different companies from all around the world and helping them to reach their goals!
We can support you in joining us asap and smoothening a relocation, too. Also we want to build your future with us. Therefore we offer permanent contracts and 2 positions. Let's talk about that in our meeting!
Your role as a Customer Lifecycle Manager (all diversities) Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed. Working in our office in sunny Benalmadena, Spain, you will become a member of our team focussing on the Belgian market and bring in your excellent communication talent in Flemish.
Responsibilities Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships
Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with our client's leading cloud technologies
Obsess over our client's customers and prospects to deliver a world-class customer engagement experience
Secure customer wins for our client's cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
Position competitive offerings and solutions in the context of customer needs and experiences
Demonstrate verbally and in writing how customers can capture value and envision their future with our client's technologies
Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria
Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage our client's customers
Collect feedback from customers and articulate it back to the business: "Voice of customer"
What are we looking for? High school diploma required; BA/4-year degree preferred
2-3+ years sales experience in the Belgian market with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required
Experience working with or selling complex software solutions preferred
Specific software certifications are appreciated, please include your certifications in your application
A self-starter with a track record of outstanding ownership of training and skill enhancement, seek continuous quality improvement
Strong interpersonal skills, excellent oral, written and verbal business communications skills in Flemish on a native/bilingual level (C1) and fluent English (B2) are both mandatory; additional French language skill is a plus. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations
General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong business collaboration
Solid time management skills and ability to work independently or under supervision with a high level of integrity.
Experience using divers office and cloud software applications and CRM systems
Passion for cloud technologies and changing the world
If you identify with this, join us! We offer: Monday to Friday 09.00 to 18.00.
Contract hours: 39h/per week
Full time job with a Spanish, long term contract
Help to get your Spanish documents (NIE, social security and bank account)
Relocation package (if you come from abroad)
Our Employee Perks A large variety of discounts for private health insurance, language school, gym membership, scooter and car rental, IT products from leading brands, restaurants and bars
Webhelp and Concentrix are ONE team now and we offer our employees company events and activities such as free yoga and salsa classes, gaming and cooking club, Webhealth Kilometer Challenge, Webhelp's Got Talent (for all locations worldwide), volunteer programs where you can also become a passionate game-changer
Continuous learning and development programs with paid trainings
National and international mobility within our company. We have more than 140 locations in over 35 countries
Growth possibilities in terms of role and conditions
Attractive work environment in a new and modern office in Benalmádena (Office location: Plaza Solymar, 29630 Benalmádena Costa)
International and dynamic environment
Fantastic colleagues with a winning mentality
Do you want to see what it's like to work at Concentrix? Follow us on Instagram and like us on Facebook! You want to know more about this position? Recruiters Alvaro Medina Trujillo via ****** and Jutta Pralle-Schröder via ******  will love to answer all your questions!
#LI #CNXEMEA #EMEACNX #WEBHELP #CONCENTRIX
Location:
ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12Language Requirements:
English (Required), Flemish (Required), FrenchTime Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. 
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