.En Aliaxis Iberia buscamos un / a Customer Service Specialist en la zona de Alicante.Si tienes experiencia en el sector industrial y te gusta el trato directo con los clientes, envíanos tu CV y un breve mensaje de porque te interesa la posición.Ofrecemos un ambiente de trabajo dinámico, formando parte de una empresa en crecimiento.Job PurposeThe Customer Service Specialist is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers inquiries.End to end process from ordering to re-ordering.Accurately processes customer transactions such as orders, quotes or aftersales-returns with a strong focus on service excellence.Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Provides information regarding availability of in-stock and out-of-stock itemsResearches and expedites customer orders.Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.Assigned tickets to different team membersBe the point of contact for the rest of the team members to help / guide them solve requirementsMonitor current processes and update / improve them together with the Team LeaderHigh level of knowledge in the CS systemsKey ResponsabilitiesOrderingAssigned the orders to the rest of the teamExecute complex orders when neededPrepare and submit all documents in a timely and accurate manner and keep the internal / external stakeholders informedResponsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality proceduresHandling of emergency ordersTrack orders and deliveries and attend to possible incidentsKeep our customers informed about backorders in collaboration with our demand planners and our warehouseSales SupportDefine process improvements and understand the department process flow for better efficiency and enhanced quality of serviceHelp the team members to understand and follow the new improvementsAfter SalesRespond to all enquiries in a timely and accurate manner & escalate difficulty as definedMaintain effective and proactive communication with customer / carriers and warehouseInvestigate escalated claims, obtains appropriate data, and assembles appropriate information and facts regarding claimsBring best solution for the customer and for the companyEducation Business - related subjectWorking experience : 3-8 years Customer ServiceLanguages & Proficiency : Spanish - Proficient, English - Basic.Technical Skills&ExperienceUnderstanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CSMicrosoft Office, especially high level in Excel. Other tools of analysis will be appreciated.SAP experience in an order processing
