German-speaking Customer Service Agent in the Fashion Industry – Barcelona Are you a German speaker with a passion for fashion and a desire to live in the vibrant city of Barcelona? Join a dynamic team where we make every day an enjoyable experience! We're on the lookout for enthusiastic individuals to fill the role of German-speaking Customer Service Agent for an exciting project in the fashion field. German-speaking Customer Service Agent at Leading Sportswear Brand The brand was founded in mid-20th century Germany, this iconic sportswear brand, symbolized by its leaping cat logo, is a major player in both athletic and fashion industries. Your Profile: - Proficient in both German and English. - Familiarity with IT platforms, tools, apps, and basic internet configuration; Windows/MS Office proficiency is a plus. - A strong customer-focused mindset. - Excellent listening and problem-solving skills. - Ability to work independently, adapt to different situations, and be a team player. ? Your Responsibilities: - Provide top-notch customer service via phone, email, chat, and other automated alerts for our fashion industry clients. - Quickly learn about fashion products and services. - Efficiently log call details onto management systems and follow up to ensure resolution within service level agreements (SLAs). - Stay updated with service, product knowledge, and industry trends. - Cover for colleagues and collaborate with supervisors on projects as needed. - Actively participate in team meetings and contribute to a positive working environment. Perks & Benefits: - A full-time contract - A competitive salary and performance bonuses. - A vibrant, international team and a positive work culture. - Relocation package and assistance for newcomers. - Full paid training about the company and the project. - Opportunities for career development and specialized training. - Friends hunting (referral) bonus. Location & Environment: - Work in a great office location in Barcelona, renowned for its sunny weather, rich culture, and lively atmosphere. - Experience working with some of the most innovative technologies and digital environments in the market. We Value Diversity & Inclusion: Even if you feel you don't meet every single requirement, we encourage you to apply. We're committed to creating an inclusive, supportive, and diverse workplace. We value your enthusiasm and willingness to learn and grow with us. Join us now and be part of something fashionable and exciting!
