Head Of Customer Success / Senior Customer Success Manager

Customer Excellence · Multiple locations · Fully Remote
Head of Customer Success / Senior Customer Success ManagerHi!
We were waiting for you!
We know these are busy days for everyone and that you have plenty of options, so thank you for taking the time to read this posting!
This is us, using AI to (truly) disrupt an entire industryBorn at Stanford and Wharton , FounderNest is a gen-AI company in stealth mode that helps (today but with huge potential expansion opportunities) corporations in the world improve and streamline their market intelligence processes, including (for their spaces of interest): (1) helping them understand the taxonomy and dynamics of the space, (2) mapping out all the players, (3) getting unique insights about the space (e.g. growth rate, investment activity); and (4) tracking what their competitors are doing.
Our core technology is built on real-time analytics running on private and public company data. This fuels our Natural Language Processing AI with +60M companies and +1.2B aggregated data points, allowing us to be 3x-5x better than alternatives.
We are proud to count amongst our clients some of the largest corporations across a wide range of industries worldwide — for example, 4 of the Top 10 Pharma companies worldwide, two of the largest management consulting firms, one of the largest biotech companies, and one of the largest food & beverage companies in the world.
This is the perfect time to join us! We are well funded and growing fast (yes, growing which may seem crazy in current times ). By joining FounderNest at this time, you will have the opportunity to see the impact of your work on a daily basis while you grow your career in parallel to the company's growth.

You'll build the function working directly with our CEO . That comes with an opportunity to be a leader, an innovator, and help build something special.
Manage a book of business that you will inherit as well as onboarding new customers, providing expert guidance on the use of our platform, and driving customers to achieve the highest levels of success through the use of our product.Build out the CS infrastructure at FounderNest, including CRM implementation,data analysis, forecasting, CRM buildout and optimization, processes (e.g. kick-offs and QBRs)and constantly adapting the Customer Journey and lifecycle to account for new product launches, evolving customer and market needs, and best practices of Customer Success.Be responsible for the retention, upselling, and expansion of thebook of business.Act as Project Manager for various initiatives that develop from the Leadership Team, cross-functional team activity, to ensure that Customer Success is a major contributing factor to the growth and success of FounderNest.Work collaboratively with the Sales and Marketing teams on growth focused initiatives, and liaise with members of the Data, Operations, Product, and Engineering teams to support the growth and momentum of FounderNest.Set yourself apart as a leader in your field, on the team, in the company, and in the market.Note that this is a fully remote position.
What you will bringYou have 3+ years of relevant experience as a Customer Success Manager or equivalent.You have 2+ years experience in a startup environment.You have operated in a CRM such as Salesforce.You are nativein English.You have grit, you don't mind rolling up your sleeves. You are a hardworking person.You are at a point in your career where you are not afraid of scaling the Customer Success function at a rapidly-growing company such as FounderNest.You view setbacks as learning opportunities in our path to accomplishing our company's goals.You're highly adaptable, easily acclimating to a rapidly changing business and industry.You make your customers' challenges yours, and you restlessly work to help them achieve their goals.You put the team's goals over your own.You have an incessant thirst to continuously experiment and learn in an extremely fast-paced environment.Strong experience in a SaaS environment.Experience building out a CRM.Deep understanding of the corporate industry at teams that engage with external stakeholders (e.g., innovation, partnerships, corporate development, CVC, procurement, etc.).You've been a first or early hire at a fast-growing start-up before.You've built CS playbooks or processes.?We are committed to you Personal & professional growthYou will be a key part of a lean team that will support your growth, within a safe environment. You will be supported to experiment and learn FounderNest's Customer Success efforts.You will have direct exposure to Silicon Valley, which includes some of the best investors and professionals in the world. We proudly count on many of them as our own investors and advisors.Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 15x our size in less time — and there's so much more to do and learn.Exponential growth: We humbly say that 6 months at FounderNest may be equivalent to 2 years at any other company in terms of your growth. This is thanks to the pace at which we operate, the state-of-the-art practices and processes that drive our company, and the unparalleled caliber of the people you will get to work with. You'll join at the perfect time to shape how we grow from here. Working environmentWe pride ourselves on having built an open, humble, diverse, supportive, and truly unique culture. If you share our values (they are codified in our framework called CALIBER: Customer Excellence, Agility, Learning, Innovation, Balance, Ethics, Respect) and our passion for technology, you will find a home at FounderNest.You will be part of a team committed to disrupting an industry while having fun in the process!We have built a thriving environment based on cooperation and constructive feedback ?, with smart, ambitious, and hard-working individuals who dream about making an impact in the world.You will have a flexible schedule since we want you to have the freedom to organize your time towards achieving our ambitious goals.Though we work remotely from all over the world , we love spending time together so we also organize recurrent in-person activities, events, and off-sites.Unlimited vacation policy ?, as long as you coordinate with your team and you meet our goals.90/10 policy: each team member can devote 10% of their time (usually a Friday every other week) to innovate and grow professionally .Birthday policy : We'll celebrate your day, showing appreciation with a gift. We are proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics ?.You will have a full-time contract (i.e. no freelance work).Competitive salary based on your qualifications, including an uncapped variable component baked into it. We also want you to have stock options since we want you to grow as the company grows and to celebrate FounderNest's success at all levels.Equipment : all you need to kill it at work. Just request it and we'll do our best.After you apply, we will review your submission and decide whether we invite you to a quick intro call with Felix,our CEO, or Jorge, our Chief of Staff,and Hiring Managers for this role.If we decide to invite you and this initial call goes well, we will then invite you to start a 3 interview process that we promise will be exciting — you will get to meet some of the leaders at the company you will get to work with, and you will get a great flavor of what working at FounderNest looks like . We trust that you are the one that knows yourself better. For this reason, we have a flexible working hours policy: you are free to organize your own time. You can take as many vacation days as you need, as long as you coordinate with your team.
We want you to be comfortable, so we pay very competitive salaries, depending on your previous experience and role.
We want you to join us in this incredible journey, and make yours FounderNest's success.
We know the importance of learning and innovation, and that is the reason why each team member can devote 10% of their time (usually a Friday every other week) to innovate and grow professionally.
We'll celebrate your day, showing appreciation with a gift.
We are a fully remote company. You can work from anywhere!
All you need to kill it at work. No questions asked. Just request it and you'll have it.
People are what we care the most about. We want you to thrive and grow within FounderNest. Tell us whether you want to go to a conference, take a course or buy a book, and you'll have it (budget allowed )
FunHard to list all we do here. Some examples: offsites, events and activities that we all want to have fun outside work. We love to hang out with each other!
CultureAt FounderNest we have an agile work environment with a customer-centric obsession and a strong focus on making sure that every team member has a path to thrive at a professional and personal level.Our culture is strongly driven by Silicon Valley Standards, so excellence is expected in everything we do. However, we do not want to lose sight of having fun while we learn and celebrating our accomplishments.
We pride ourselves on having built an open, humble, diverse, supportive, and truly unique culture. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values (they are codified in our framework called CALIBER: Customer Excellence, Agility, Learning, Innovation, Balance, Ethics, Respect) and our passion for technology, you will find a home at FounderNest.
About FounderNestCurrently, in stealth mode, FounderNest is an AI company born out of Stanford and based in Silicon Valley that helps corporations identify the best fitting external stakeholders (startups, scaleups, SMEs, research) for their business needs and for any type of engagement (e.g. investment, M&A, partnership, sales, contracting),based on our proprietary deep profiling and analytics.

Founded in 2018
Co-workers 27
Customer Excellence · Multiple locations · Fully Remote
Head of Customer Success / Senior Customer Success Manager#J-18808-Ljbffr