It Business Analyst

Job summary
Seeking an IT Analyst to join our teamResponsible for analyzing and formalizing business requirements and managing Salesforce-based systemsOpportunity to join a Global IT organization with experts covering all technologies
Job seniority: entry level
Responsibilities
• Gather business requirements and translate them into technical specifications• Review all requests for systems enhancements• Document business processes and maintain system documentation and training materials• Configure and customize Salesforce to meet business needs• Manage overall project schedule and planning• Manage users, profiles, roles, sharing rules, and permission sets• Develop and maintain custom objects, fields, formulas, and validation rules• Create and manage workflows and automation• Build and maintain reports and dashboards• Manage data quality and perform data extracts, uploads, and inserts• Collaborate with cross-functional teams and provide ongoing support to end-users• Stay current with Salesforce updates and best practices
Requirements
• Bachelor's degree in Computer Science, Information Systems or related field• 1-2 years of experience as a Salesforce Administrator or related role• Strong understanding of Salesforce platform capabilities and limitations• Experience in configuring and customizing Salesforce, managing users & security, and developing workflows & automation• Salesforce Administrator certification would be a plus• Understanding of business intelligence tools and concepts• Strong analytical and problem-solving skills• Excellent communication skills both written and verbal• Methodical & rigorous; time management and organizational skills• Ability to work independently and in a team environment• Energetic and proactive attitude for learning• Fluent in Spanish & English
Key Skills Needed
• Experience in configuring and customizing Salesforce• Managing data• Building reports and dashboards• Providing technical support and assistance to end-users• Managing users and security• Troubleshooting technical issues• Excellent communication skills• Strong technical aptitude• Passion for technology