It Service Management

Job Description - IT Service Management (MER00035N9)
Description
This position will support Service Management activities as a cross function for our Business Unit as follows:
• Identify and implement service improvements • Development and maintenance of the following service documentation together with the team
§ Quality Assurance plan
§ Service Measurement plan
§ Stakeholder analysis
• Preparation of service reports and Service Mgmt. Dashboard on mgmt. level.
• Lead service meetings with the service team and the business partner.
• Participate and support the quality audits.
Qualifications
Desirable> 5 years of experience in IT Service Management related activities.
Desirable>  Experience in team coordination 
Skills:
· Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence
· Office Tools (PowerPoint, Excel), and ARIS.
· Knowledge of ITIL standards.
· Certified at least in ITIL Foundation
· Confidence working in an international environment
· Assume responsibility for the setup of new services
· Confidence in presentation and communication skills
· High Customer orientation
· Proactive attitude
· Autonomous and reliable
· Flexibility and adaptability
· Team work
· Ability to coordinate team members
Organization #J-18808-Ljbffr