.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.We operate in more than 1500 cities across 25 countries.We have a vision: To give everyone easy access to anything in their cities.And this is where your ride starts ...YOUR MISSIONGlovo ( glovoapp.Com ) is looking for a passionate, proactive, data-driven and hands-on professional to support our LiveOps Strategy department in our headquarters in Barcelona.You will play a key role in shaping Glovo's LiveOps strategy as well as working on critical strategic projects across the Customer vertical.Expect the work to be challenging, varied, and analytical.THE JOURNEYLead key transversal projects at LO like the semestral Masterplan tracking and achievement, defining departmental targets, focus areas and drive progress within all LO departments ensuring alignment and providing support for all leads when projects need action plans and escalation.Support the LO directors analyze LiveOperations transversal costs, users frictions and potential improvements. You will do this through analytically based proposals (with previous deep dive work) easy to be shared with main stakeholders. Continue to build out our robust operations, customer oriented service and data tracking to ensure added insight with each iterationYou'll guide the LiveOps leadership into the low hanging fruit opportunities and main gaps of performance that need strategic focus Some examples could include support identifying user frictions across all Ops flow, developing new governance models for our LO vendors,driving agent efficiency gains with our operations team, and much more. Expect to work on anything transversal and important that needs some complex problem-solving supportWork directly with all LiveOps leads and heads driving the strategic projects of the department, helping to map out how we achieve Glovo's Ops and LO vision, influencing decisions of investment spend, which opportunities should be prioritized and why, and supporting with quarterly planning and performance monitoring.Evaluate (and sometimes test) completely new business concepts (e.G. WoW project), all supporting our vision to provide an amazing and digitally enabled customer experience. Become an expert in transversal projects and drive thinking within the business on new opportunities. Define the why, how, and then go test it#J-18808-Ljbffr
