.Logistics Service Complaints Handling Specialist page is loaded Logistics Service Complaints Handling Specialist Apply locations Asturias time type Full time posted on Posted 30+ Days Ago job requisition id 2024-7485 Job Description:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are currently looking for a Logistics Service Complaints Handling Specialist to join us at our facility in Asturias.As a Complaint Handler, you will be responsible for the review and initial acknowledgement, investigation, response and solution of customer complaints; received through multiple channels including but not limited to phone calls, emails and internal tools.You will manage the resolution of customer service complaints, within given timescales to provide complaint trends and communicate lessons learnt to the different Business Units, so service levels can be improved.Key responsibilities:Understanding the reasons and factors behind service complaints and work towards solving customer ´s problemsInvestigates service complaints against company policies and procedures and regulatory guidelinesMonitoring service complaints and working towards reducing their numbersMeeting with customer service team and support other operational functions in order to provide solutions for service complaintsIdentify/mitigate risks to the business and to deliver quality standards.Liaising with key stakeholders, including Operations Managers, Directors and Senior supply chain roles.Identify root causes of customer complaints, offering ideas for improvement to reduce volumes and improve the customer experienceReview current work processes and documents and makes recommendations for improvements to the existing complaint systemPreparation of data and action trackers for monthly logistics quality service meetingsProvide support for improvement projectsDue to high interdependencies strong collaboration with Logistics Order Fulfillment Specialist, Logistics Inventory Adm Specialist and Logistics Service ProvidersAchieve the targets of Service Complaints set by the business units by using problem solving and root cause analysis tools within the team and with other functions.Support in internal and external auditsKey requirements:Bachelor's Degree and two years of experience working in logistics is desirable.Fluent spoken and written knowledge of English. German is desirable.Good analytical and problem-solving capacities are indispensable.Conflict resolution skills
