At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?
What do we have to offer? An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus. A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options. Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! And all leaves are granted as from day 1! Which task can you expect? CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:
Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.YOUR ROLE: Within the SAP S/4Hana Centre of Excellence, you will be responsible for "run" support and contributing to the ongoing deployments of the SAP S/4 Hana public cloud solution for Finance. You will also be responsible for support & deployment activities in master data management area. The SAP S/4 Hana public cloud solution is a highly standardized SAAS solution that is currently deployed in Belgium, France, The Netherlands, Luxemburg, Mauritius, UK, Germany, Austria and Switzerland. SAP provides semi-annually product releases that are mandatory to implement.
KEY ACCOUNTABILITIES: I. "Run" Support Incident, Problem & Change Management for the SAP S/4H public cloud solution for Finance Provide 1st and 2nd level incident management support Liaise with service providers and 3rd party suppliers responsible for 3rd line support for any issues which may require their intervention Ensure problem management support Participate to the change management process, analysing and implementing new user requests according to internal processes and standards Contribute to the semi-annually SAP S/4H public cloud solution deployment through analysis of the release notes for relevant new features, testing and communication Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system Ensure that security policies and processes are respected Master Data Management for the SAP S/4H public cloud solution for Finance Contribute to the support & maintenance of master data management processes: analysing data quality, suggesting & executing activities to maintain and increase master data quality
II. Project Support Contribute to the deployment of the SAP S/4Hana public Cloud Solution, including add-ons and additional modules, across entities in the SDW group Execute Configuration Ensure Master Data Cleansing & Migration activities Ensure Testing activities III. Interface management Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system Strive for a standardized interface management approach and set up across the group IV. Knowledge Mngt & User Adoption Ensure the understanding, efficient use and collaborative input by users through:
Assessing needs for documentation (FAQ, quick refence guide, training material) Ensuring delivery of the mentioned documentation Ensure regular communication moments & initiatives to stimulate a "community" mindset amongst the users and stakeholders of the S4/H Public Cloud solution
KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE Degree in Finance Min 1 yrs prior experience to the AP, AR, GL, closing and reporting business processes and requirements Experience in a multi-national support or delivery process Experience with a standardization approach & imperatives defining and rolling out standardized solutions across the group Having a good view on a systems integration landscape Proven understanding and experience with cleansing, extracting, mapping , and loading master data Excellent English-written and spoken Service minded (passionate to deliver a quality service and obtain happy customers!) Proactive and motivated with an excellent attitude Excellent problem solving and analytical skills Precise & structured Excellent interpersonal and communication skills Ability to operate independently Transparent on progress of own activities and proactively reporting progress to management Fast learner Ability to work well under pressure From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
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