Merchant Consultant Representative (English) page is loaded Merchant Consultant Representative (English) Apply locations Valencia time type Full time posted on Posted 16 Days Ago job requisition id R28316 Did you know that we build some of the best sales people?
Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.
Our Merchant Consultant teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary ecommerce app, but under the surface we're using the latest technology to build products that help small businesses thrive in ways they couldn't
have dreamed of before.
You'll focus on full cycle management of merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon.
Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful. Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more.
You'll spend time on the following:
You will be empowered to nurture and grow our existing merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals
You will facilitate revenue growth by improving and optimizing deals
You will utilize knowledge of deal structure and strategy to reach Groupon's and
merchants' desired outcomes and maximize satisfaction, engagement, retention, and profit
You will develop familiarity with each merchant's business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers
You will provide support to your merchant base by problem-solving questions or
issues related to their deal campaigns
You will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectations
We're excited about you if you have:
Bachelor's degree preferred
Success in a sales environment
Fluent English spoken and written
Experience upselling and reselling over the phone and cold calling a plus
Experience supporting Merchants is preferred
Customer service, analytical, and problem solving skills
You pay attention to detail and have a proven ability to multitask
You have solid decision-making skills, customer-focused instincts, and sound judgment
You are well-organized and are able to prioritize tasks to work quickly and efficiently
You're adaptable and can think on your feet; when faced with new challenges or
tough conversations, you face them head-on
You have strong negotiation and relationship-building skills, with a high degree of
integrity and patience
You have excellent written and oral communications skills
Salesforce or other CRM experience a plus
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, clickhere . You can also find out more about us in thelatest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud:Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website atgrouponcareers.com .
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