.Our opportunityAs an Investment Operations Expert, Associate Director, you are as part of a global Change Delivery team implementing changes related to our core system in a most standardized and efficient way.You will provide operations expertise to the project team for changes related to operations related processes as trades processing, position maintenance processes (for example Corporate Actions),reconciliations of holding and cash positions or any other security financing solution in the market.You will be part of Operations community providing operational best practices,procedures and guidelines about all Investment Operations related matters and drive implementation in a most standardized and efficient way.You will be part of Change Delivery Service team within Investment Solutions (Investment Admin & Accounting function). The team is responsible for the delivery of all changes related to IAA core systems.The team is working in a self-organized dedicated approach and has all the required roles to deliver a project in the Dedicated Team.The team is empowered to organize their work, to manage project backlog, priority and resources.Your roleAs an Associate Director Investment Operations Expert your main responsibilities will involveActs as the Investment Operations expert in the Change Delivery team, to provide input, insights and expertise related to Operations related changes implemented within the teamActs as the liaison between project team and BAU experts team for specific topic expertiseEnsure smooth handover and transition of new procedures to the business as usual in the Servicing team / CapabilityConsiders industry standards and technology solutions which minimize impacts / limitations from an end user perspectiveReviews and approves process changes,leads communication to drive the change and oversees adaptation across all delivery teams by bringing the knowledge and functional skills to themAs a promoter, ambassador, power user trainer or process / product owner functionally directing the Operations community, chapter, squadDrives standardization and automation to any extend feasible, measures progress and performance by KPIsDevelop and maintain functional trainings, use modern knowledge tools, documentation standards to fasten onboarding of new staffDeputize other SME functions on operational duties such as transaction processing, position reconciliation, cash clearance, automation routinesEngage with clients at a senior level, addressing complex inquiries, providing strategic assistance,and resolving investment operations-related issues.Provide specialist advice and help to address specific technical queries from internal clients and deliver appropriate solutions, in line with Zurich policies and processes and regulatory requirementsDrive key performance targets and Key Performance Indicators (KPI) in order to optimize business performance in line with set objectives around automation #J-18808-Ljbffr
