Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Oracle Customer Experience & Service Solution Architect Principal Solutions Architect at Argano plays a crucial role in bridging the gap between sales, delivery, and the client, ensuring that the solutions proposed are both feasible and valuable. The Architect interacts with the sales and delivery teams to estimate, scope and architect the solutions for clients and prospective clients. They require a high level of functional and potentially technical expertise in their area of expertise. They are responsible for overseeing and guiding the architectural aspects of mid to large size projects as well as providing input into sales strategy and execution pre-sale. They develop models that illustrate how a product/solution provides value to customers and they will scope, estimate and propose on the solution(s) they develop, and further assist the delivery team in detailed definition and design during implementation. Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. RESPONSIBILITIES: Maintain thorough understanding of current and planned applications, tools and technologies related to the Argano 4 Oracle supported platforms and tools. Lead Project solution design through implementations, overseeing critical milestones. Complete RFP responses Work with the sales team to drive sales cycles to completion. Promptly communicating, engaging, and acting appropriately to remedy client satisfaction issues occurring before, during and after an engagement, escalating to the PMO as necessary Utilizing entrepreneurial skills to network and building strong relationships internally and externally with clients and the Oracle Cloud community Meeting with client to advocate for process improvements to their existing business processes. Leading strategic business process transformation sessions and conversations to identify opportunities for improvement related to people, process, or technology. Lead design meetings with clients to identify their business process requirements and technical needs to determine proper solution for implementation. Architect the overall proposed solution and implementation strategy Collaborate with the sales team to facilitate information gathering sessions for both product demonstration and functional scoping purposes. Perform quality control on estimates and Statements of Work related to scope, project drivers, assumptions, complimentary and competing initiatives, and critical path items. Participate in defining and delivering project proposals and estimates, statements of work and implementation strategies. Communicate product information and provide guidance to clients and coworkers on issues, tools and techniques, enhancements, changes in processes and related information. Provide technical insight for proposal responses, RFPs, and other documentation. MINIMUM AND/OR PREFERRED QUALIFICATIONS: EDUCATION : Bachelor's Degree preferred. EXPERIENCE : Ability to manage/deliver large projects, including experience planning and estimating preferred. Validated ability to support sales as Subject Matter Expert Understanding of business-related drivers and parameters Ability to understand fundamental Oracle CX implementations, including Sales & Service Cloud and Field Service. Design and present end-to-end Oracle Field Service solutions, encompassing service territories, resource pools, and work zones, that align with client needs and strategic goals. Extensive experience with Field Service Management or Workforce Management solutions. 10+ years of experience in Oracle Presales, Solution Architect or technical sales roles for enterprise CX SaaS applications preferably Oracle Cloud. Experience working in senior technical roles such as enterprise architect, solution architect, solution lead, functional team lead. Experience working directly with large-scale enterprise clients and/or supporting sales, and success teams. Experience in B2B, B2C Services business across the industry vertical Experience working in Oracle Field service projects that delivered the full lifecycle of analysis, design, software development, architecture, integration, testing and deployments. Experience with and comfortable presenting to large client groups. Perform the effort estimation for implementing complex Oracle solutions. Build technical documentation, diagrams, demos, and proofs of concept to support client solutions, with a consultative approach to identifying existing and prospective client needs and articulating Argano's technical value proposition. Stay updated on industry trends and product roadmap for Oracle Field service/related CX solutions. Foster strong relationships with Oracle to drive innovation and keep abreast of application changes and upgraded functionality. Collaborate with the entire pre-sales team to build and maintain an integrated Argano Oracle CX demo environment. Willing to travel as necessary CERTIFICATES, LICENSES, REGISTRATIONS : Oracle certified preferred. SKILL REQUIREMENTS Advanced Technical Proficiency: Mastery of multiple technology stacks, platforms, and frameworks, expertise in designing highly complex and scalable solutions. Programming: Proficiency in various programming languages and the ability to understand and write code. Solution Design Leadership: The ability to lead projects in creating complex solution designs. Client Engagement: Strong client-facing skills, acting as a trusted advisor to clients and providing deep technical consultancy. Quality Assurance: Ensuring the highest standards of quality, performance, and security in architectural designs. Strategic Thinking: Strategic problem-solving and the ability to align technical architecture with long-term business goals. Multitasking: Overseeing multiple projects, resource allocation, and timeline management for a portfolio of complex initiatives. Innovation: Proven track record of proposing and implementing innovative solutions that drive business success. Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects. The base compensation range for this position is $140,000 - $210,000 commensurate with experience. Argano also offers a performance-based bonus and strong benefits package including Medical, Dental, Vision, 401K, Paid Parental Leave and Flexible Time Off. #J-18808-Ljbffr
