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Oracle HCM Benefits Lead Consultant - Client Services Oracle HCM Benefits Lead Consultant – Client Services JOB SUMMARY: A Lead Consultant Client Services at Argano play a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and configuration when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Lead Consultant is constantly implementing and testing enhancements as well as new functionality. This position involves setting strategic goals, leading mid to large size client initiatives, and providing expert guidance to both clients and internal teams.
RESPONSIBILITIES: Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner. Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges. Troubleshoot issues. Propose a best practice solution to resolve challenges. Identify business requirements and map them to the Oracle Cloud functionality. Identify functionality gaps and develop solutions to them, through process or design. Configure the Oracle Cloud to meet client requirements and document application set-ups. Analyze and resolve functionality issues as well as proactively identifying long-term solutions. Lead and present to clients and internally Advise clients on options, risks and any impacts on other processes and/or systems. Manage scope and client expectations on individual assignments and in day to day activities.. Lead and support clients with the execution of test scripts. Participate in internal forums for training, teamwork, issue resolution and innovative design. Provide knowledge transfer to clients. Create specification documents for technical object development. Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product. Constant Implementation and testing of advanced enhancements as well as new functionality. Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services. Develop account plans to maximize value for both the client and Argano. Focuses on maintenance, reconfiguration, new functionality or modules. Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints. Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services. Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano's offerings. Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts. MINIMUM AND/OR PREFERRED QUALIFICATIONS: EDUCATION: Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc. expected. MBA or relevant master's degree, advanced degree expected. EXPERIENCE :
5 - 10 years of Client Services experience or in related field. Module specific experience in one of the following modules: Benefits, Compensation. Other modules and functionality knowledge such as Core HR, workflow, security roles are a strong plus. Demonstrated experience in understanding of business practice concepts in your module of expertise. Track record of building long-lasting relationships with your clients Bachelor's Degree preferred. 3 full life cycle Oracle HCM Cloud implementations Ability to understand fundamental system design and purpose. Ability to engage effectively at the business and technical level. Strong written and verbal communication skills Oracle certified in your module of expertise. OTBI, HDL, HSDL, BIP and FastFormula. Ability to manage/deliver projects, including experience planning and estimating. Validated ability to support sales as Subject Matter Expert Strong interpersonal skills Knowledge of challenges commonly faced by client and support teams. Ability to work well autonomously and in a team environment. Ability to effectively manage priorities and multiple clients. Self-motivated and able to plan work effort and manage priorities. Experience Leading and managing mid-size client projects independently. Experience providing complex solutions to clients. Extensive expertise in multiple technical domains and IT knowledge. Proven track record of successful project management and client satisfaction. SKILL REQUIREMENTS Client Relationship Management: Ability to manage senior-level client relationships with a focus on high-value and strategic clients. Strategic Leadership: Providing visionary leadership in the development and execution of client strategies, often with a significant impact on the client's business. Business Development: Identifying and cultivating new business opportunities, including large-scale projects. Innovation: Ability to demonstrate innovation and creative problem-solving in client solutions. Advanced Data Analytics and Modeling: Capacity of creating complex data models and simulations to support strategic decision-making. Client Retention: Able to maintain long-term client relationships, fostering client loyalty, and ensuring client satisfaction. Presentations: Proficiency in delivering high-impact presentations to executives and influencing their decision-making. Team Collaboration: The capacity to work well within a team and contribute to collaborative efforts. Adaptability: Being open to learning, adapting to changing circumstances, and acquiring new skills. The base compensation range for this position is $100,000 - $155,000 commensurate with experience. Argano also offers a performance-based bonus and strong benefits package including Medical, Dental, Vision, 401K, Paid Parental Leave and Flexible Time Off.
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