(Pns-282) - Project Manager, Technical Onboarding (Hybrid In

(PNS-282) - Project Manager, Technical Onboarding (Hybrid In Seville, Andalusia **ABOUT US**We are Power Factors, developer of the world's leading cloud platform for renewable energy. Our SaaS platforms - Drive, Greenbyte, and Bluepoint - are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet. By driving down operations costs and increasing revenue, we are tackling one of the world's most important challenges: making renewable energy the world's leading source of power. Our company is experiencing fast accelerated growth, driven by the global transition to clean renewable energy, and backed by one of the world's leading enterprise software private equity funds. - Our vision is to create a sustainable world powered by renewable energy. _- Our mission is to fight climate change with_**ABOUT THE ROLE**To support our growth, we are looking for a Technical Project Manager (TPM) to join the Technical Solutions and Operations department. As a member of the Technical Solutions team, you will play a pivotal role in the initial training, project management, and delivery of implementation services for our customers. This position is an exciting opportunity to create excellent first impressions with our customers, work closely with our product team, and ultimately build out our customer implementation process. The TPM works with our new customers to ensure the successful implementation of the Power Factors Drive product. You will achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule and budget. You will manage a portfolio of onboarding projects with a diverse set of customers and act as the first touch point in a customer's experience after purchasing Power Factors. You will be a critical player in driving long-term customer success and demonstrating the value of our product for our customers. In this role, you will help customers onboard their assets into our platform to meet their needs and act as an advocate for new feature enhancements by coordinating with our Product and Development teams. For this reason, you will require a strong background in systems integration, including SCADA and data acquisition systems, network engineering, cyber security, industrial communication protocols, server management, and other related topics and disciplines. You will also need a high level of organizational skill to be able to manage a number of projects, provide timely status updates, and help to build and scale our onboarding process. This position will follow a hybrid work setup and will be based in or around Seville, Spain. **WHAT YOU WILL BE DOING**- Manage the implementation process of Power Factors Drive and Greenbyte monitoring platform deployments with new customers- Work directly with customers stakeholders to:- Understand their business goals and organizational structure, translating this into a project plan to implement the Power Factors technology- Lead project management activities, manage project schedule and budget, and ensure timely completion of deliverables- Train and educate their team on monitoring platform capabilities and functionality- Quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding phase- Gather requirements for product enhancements and customer feature requests- Work closely with the Product and Technical Solutions teams to determine the best configuration decisions for new customers- Develop, update, and maintain the tools, standards, specifications, and other related resources and requirements- Build and maintain the tools, standards and processes to support scalable onboarding workflows- Support quality assurance and closed-loop learning initiatives- Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding**WHAT YOU WILL NEED TO BE SUCCESSFUL**We believe you enjoy working in a purpose driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox:- Minimum of 5 years of significant experience working in a customer-facing and project management role at a technology company (preferably SaaS)- Strong project management skills with proven ability to manage a portfolio of accounts with keen prioritization and multitasking abilities- Relevant experience in the SCADA/DAS discipline with experience software configuration, and/or IoT/networking configuration- Experience in design, technical writing, gathering technical requirements and relaying these to technical and non-technical audiences- Experience in the renewable energy industry is considered an assWelcome to hacendo.comkitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. 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