.Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelerDiversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.S.Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.Job DescriptionThrough your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.What's in it for you:Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world!.Ability to make a difference through our Corporate Social Responsibility activities.What you will be doing:Consistently offer professional, friendly, and engaging service.Responsible for the achievement of targeted food and beverage revenues.Knows well with the government segment.Respond to and contract inquiries for all inquiries professionally and promptly.Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.Organise and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.Create menus to satisfy client's needs while maintaining hotel food and labor costs.Ability to plan and organizeevents effectively with an acute sense of detail.Ensure delivery of expected guest service through follow-up and coordination with other hotel departmentsWork independently within given parameters and maintain a positive attitude within a very busy environment.Able to handle many tasks at once with strong organizational and supervisory skills.Maintain high quality of service standards required by the hotel and company
