.Want to be a part of our team?The role of Senior Associate Telecommunications Specialist has the core responsibility of acquiring and processing orders for telecommunications circuits, creating PR / POs with Finance for new services, and ensuring that all invoices are processed through Finance within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).This role works with carriers to obtain quotes and processes carrier Sales Order through Legal processes. This role also ensures that all invoice validations are performed so that invoiced circuits fall under the correct carrier billing accounts, and all exceptions are researched and resolved.This role is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments This role is responsible for communicating any issues to through the relevant channels relating to invoice approvals, validations or missing invoices.Working at NTTESSENTIAL DUTIES & RESPONSIBILITIESWorks with carriers to obtain quotes for telecom circuits and processes Sales Orders through Legal for signature and return to carrier.Creates Purchase Request to Finance for ordered services and updates documentation with PO; updates invoices so POsshow up properly in invoices.Subject matter expert who encourages a streamlined workflow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client / carrier interactions, late payment and missing invoice analysis, process exceptions and controls.Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIsKeeps management updated of potential ordering, PR / PO, or invoice processing issues Responsible for proactively reaching out to carriers and internal organizations to resolve issues.Manages POs fund amounts so that POs can be refunded or reissued on a timely manner according to standard business procedures.Assists with client or vendor escalations.Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client's interest to manage telecommunications cost allocation and invoice exception management.Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.Follows client invoice exception business rules and guidelines, as appropriate Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client's general ledger procedures, contacting clients for coding information as needed
