col-wideJob Description:**Your Opportunity**:At New Relic, docs are a core component of the product experience. Our words bring life and personality to our products. We're here to help users understand our platform, onboard, and ultimately become power users. Our writing helps our users build better software and love our products even more.Do you like talking docs as much as you love writing them? You'll join a team of passionate writers looking to do the best work of their careers, united by a curiosity for the finer points of writing and technology. If that sounds as exciting to you as it does to us, let's talk!**What You'll Do**:- Write, edit, and architect our docs. Ensure the content gets our users all the info they need, without too much info getting in the way.- Scope and ship documentation for new features. You see the value in our products, not just the features, and create docs that show off the value without boring our users.- Clarify complexity. Speak to developers in a language they can understand, and write approachable technical documentation for complex concepts.- Work on a highly-collaborative, agile team of writers. You enjoy discussing the merits of documentation and tone, and use agile methods to coordinate your work with the team's priorities.**Your Qualifications**:Must have:- Proven experience as a technical writer for an agile software company.- Outstanding technical writing skills. You cut quickly through jargon, write and rewrite until your meaning is crystal-clear, and inject a bit of humanity too.- An authority at organizing information in an easy-to-understand hierarchy, knowing that layout and content design helps relay information to readers.- Lead and manage projects in a complex environment. You can support several writing projects at once, without losing the details.- Experience working with software developers, so you know how developers think and communicate. Our products are built by devs for devs!- Techniques for giving and receiving feedback on writing, based on a shared style guide.- A strong opinion about the Oxford comma.**Nice to have**:- Knowledge of the observability industry or SRE practices, and familiarity with the tools like Kubernetes or AWS used to build modern platforms.- Experience authoring content in a static, GitHub-based site.Please note that visa sponsorship is not available for this position.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!**About Us**:New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.**Our Hiring Process**:In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
