OverviewBruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world's leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the Field Service Specialist Applied Markets is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company's products with a focus on GC/LC/Darts-TQ instruments instruments
ResponsibilitiesWorking as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:
Service visits onsite for installation, repairs and esp high-level troubleshooting of complex issues for electromechanical systems (laboratory instruments); Diagnose causes of malfunction and actively resolve customers' service issues Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis Carry out procedures necessary to validate systems to certifiable standardsProvide technical input to the sales team in non-routine sales casesDocumentation of service cases including dispatching of service visits in CRM platformProvision of Engineer trainings to international audiences 2-3x/yearThe position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework supportThe position is home office based, preferably close Madrid (ES). Good travel connections for international travel will be importantQualificationsA continuously learning mindset with problem solving focus; a motivated and positive personality; a proven expertise in engineering and high-tech laboratory equipment; a trustworthy, organized and responsible personality; an adaptable and flexible attitude towards business challenges – if these requirements fit you, you'll need to apply to this position!
Personal Outgoing and good at building relationships through inspiring trust and confidence A professional image and a very high standard of personal presentationSelf-motivation and a willingness to work with others towards a shared goalThe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamExcel at continual learning in a rapidly advancing technological areaFrequent travel within Europe is an essential part of the job; Occasional travel to America and Asia for specialist support can be required Qualifications A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry fieldSpecial acquired knowledge in the techniques GC-, LC-, Triple Quadrupole, QTOF and Maldi TOF MSA solid technical or scientific background gained in industry or academiaA current driving license valid in Spain and PortugalNo visa restriction preventing from travel in the USA or EU.Skills and Experience Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operationAbility to diagnose causes of malfunction and to actively resolve customers' service problemsGood computer literacy, including familiarity with data system hardware and industry standard operating systemsAbility to communicate effectively at all levels with good spoken and written EnglishSpanish as a native language. Other European languages will be a plus.
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