As part of the delivery of its Enterprise Communication Service, ICC requires Unified Communications consultancy services for deploying, maintaining and supporting the unified communication infrastructure.
SCOPE OF WORK Support, maintain and optimize the deployed Microsoft Lync/Skype for Business on-premises, hybrid and online infrastructures.Support and maintain the deployed AudioCodes/Sonus Voice Gateways, Survivable Branch Appliances and Cloud Connector Edition Appliances.Resolve incidents, implement and participate on the problem resolutions.Design, develop and deploy Skype for Business and Unified Messaging On-premises, Hybrid and Online solutions for ICC and its partner organizations.Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Lync/Skype for Business serviceCollaborate with other teams to define and develop documented proceduresStand-by services during weekends, official holidays and outside business hours if required.Job Requirements Minimum Five years of experience working on IT preferably in large environments. Good communication skills (oral and written communication)Teamwork and knowledge sharingAnalytical and Problem solvingProactivityAdaptability (work in a continuously changing environment)Work under pressureCustomer interaction (ie. The ability to assess and gather customer requirements and follow through projects to completion)Self-driven and motivated to learnThe resource should have knowledge of:
Microsoft Teams.Microsoft O365 Suite.Microsoft Exchange Server.Microsoft System Center Operations Manager.Knowledge of Microsoft SQL Server Administration.Deploying and testing Microsoft Lync\Skype for Business in Expanded configuration in multi-location environments with Edge servers, Directors, and hardware load balancers.Supporting and deploying SfB Enterprise Voice, Cloud PBX, Cloud Connector Editions, including integration with ancillary systems such as telephony gateways and PBX systems.SIP ProtocolDesirable skills, knowledge and experience:
Lync, SfB, O365 CertificationsCisco CCNA and/or CCNPITIL service management methodologyPMI or Prince 2 Project management certificationISO 2000 CertificationTechnical account management experienceSoft Skills:
Excellent written and verbal communication skills, interpersonal and collaborative skills.
High degree of initiative, dependability and ability to work with little supervision.
High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity.
Ability to deliver quality results
Expert knowledge of English is required (Oral and Written).
Knowledge of arabic, chinese, french, russian or spanish is a plus.
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