Swedish Customer Service Advisor

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position! As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.
ProfileFluent in Swedish(Level C2)Working proficiency in EnglishExperience in a call centreStrong communication and social skillsPositive attitude towards changesTeam-player mentalityService-oriented approachAbility to handle conflicts constructivelyDaily tasksBlocking lost/stolen credit and debit cardsYou will handle inquiries from credit card holders and ensure the security and protection of credit card informationIdentity verification, answering questions and explaining any steps are among your core dutiesChecking temporarily blocked cards for transactions and permanently blocking or unblocking the credit cardPaid trainingFree Spanish lessons (once a week)Unique, atmospheric, people-oriented call centre, with a good dose of funMarket-based basic salary with the possibility of a bonusEmployee benefits such as meal card, transport card and private insurance4 company outings per yearFree fruit and coffeeGrowth opportunitiesLocationBarcelona, Spain
Updated: 4 hours ago
Job ID: 11319937
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Human Resources Services
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