Technical Account Manager (London & Home Counties) Technical Account Manager (London & Home counties)Do you have experience in Technical Account Management? Join our team based in Solihul, England for this hybrid position and enjoy a collaborative culture that empowers you to build a career you can be proud of.What you would do as our Technical Account ManagerThe position will report directly to the Project Manager, you will be joining our operations team, the Technical Account Manager will be in charge for all technical aspects relating to our key customers, survey of the complicated jobs and a key asset for the account manager to drive improvements together. The role will also be responsible for close contact with the installation and service managers to ensure the customer is always receiving a professional service.You would also be responsible for:Sales Survey Training, engineer Installation Training, and customer Conflict resolutionAccount Manager Technical Assistance, BDM Technical Assistance and engineer Technical assistanceEnsuring the Operations teams adhere to Health & Safety regulationsWriting and issuing RAMS/SSoW to site teams ahead of installationsCreation and implementation of Lift Plans (when required), and creation and management of departmental KPI'sBuilding & maintaining relationships with Clients and Site teams, and dealing with customer complaints/ issuesInterdepartmental liaison - Procurement, service, production etc, and post installation management - Ownership of Sites as a key stakeholderThe skills and experience you needWe are looking for someone who:Proven experience in a similar management role, and excellent communication with customers and internal stakeholdersIOSH or equivalent qualification, and SMSTS qualificationA good understanding of PC hardware, a good understanding of Installation of equipment into customer premises, and a good understanding of networking & routingAble to produce and annotate drawings, and ALLMI Appointed PersonWhat we offerWe're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:Company pension schemeThe flexibility of a small structure in a world leading groupLearning and career development opportunities, whether it's online learning, management training or enhancing your skills.A competitive salary and incentive schemes .We review applications regularly, so don't wait !We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply.To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, please contact Dominika Nalepa, Talent Acquisition Business Partner, at ******'s create a safer and more open world - together!We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.More from the career section What it's like to work at ASSA ABLOY When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.What to expect when you apply to ASSA ABLOY.Customer Service & Contact Center OperationsAssociateOperator Production & Skilled TradesEntry levelFacilities Manager, Sargent Manufacturing#J-18808-Ljbffr
