Job OverviewWe are seeking a versatile professional to join our training department in a multifaceted role that includes operations management, digital content creation, Learning Management System (LMS) administration, and training sales. The ideal candidate will possess a unique blend of creativity, technical proficiency, and sales acumen to contribute to the success and growth of our training programs.ResponsibilitiesDigital Content Creation- Design and develop engaging digital content for various training programs, including presentations, videos, e-learning modules, and other multimedia materials.- Collaborate with subject matter experts to ensure content accuracy and relevance.- Utilize graphic design tools and multimedia software to enhance the visual appeal and effectiveness of training materials.Learning Management System (LMS) Management- Administer and manage the Learning Management System, including user account management, course creation, and system maintenance.- Collaborate with IT and external vendors to troubleshoot technical issues related to the LMS.- Monitor and report on the usage and effectiveness of the LMS, making recommendations for improvements.Training Sales- Actively engage in selling training programs to potential clients and organizations.- Develop and maintain relationships with clients to understand their training needs and propose tailored solutions using CRM tools.- Collaborate with the marketing team to create sales collateral, proposals, and promotional materials.- Achieve and exceed sales targets, contributing to the overall revenue goals of the training departmentOperations Management:- Develop and implement efficient operational processes to ensure the smooth functioning of the training department.- Coordinate logistics for training programs, including venue selection, equipment setup, and materials distribution.- Collaborate with internal teams to streamline workflows and improve overall departmental efficiency.Training Program Support- Provide logistical support for training programs, including participant registration, communication, and materials preparation.- Assist in the coordination of training schedules and calendars.- Ensure compliance with training policies and procedures.Collaboration and Communication- Work closely with internal stakeholders, including trainers, subject matter experts, and department heads, to gather information and ensure training content meets organizational needs.- Communicate effectively with team members, participants, and clients to provide timely and accurate information.Quality assurance- Understand the important and follow screening and security protocols- Assess and monitor policies sand procedures to balance customer and company requirements- Collaborate with various departments to ensure alignment between departments and sister officesQualifications- Bachelor's degree or relevant experience in logistics, operations management, Instructional Design, Business Administration, Marketing or a related field.- Proven experience in operations management, digital content creation, LMS administration, and training sales.- Proficiency in graphic design tools (e.g., Adobe Creative Suite) and multimedia software.- Familiarity with Learning Management Systems and online training platforms.- Strong organizational, communication, project management, and sales skills.Preferred Skills- Experience with video editing and e-learning authoring tools.- Knowledge of current trends and best practices in digital content creation, instructional design, and training sales.- Ability to adapt to changing priorities and work in a fast-paced environment.- Previous experience in a training or educational setting is a plus.
