URGENT | Operations Manager - Foundever EtonManages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met. Provides leadership and management to associates. Provides training and development opportunities for supervisory team. Coaches and mentors team supervisors. Regularly conducts supervisor team meetings.Supervises multiple teams for one or more clients.Required Skills:Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills.Strong interpersonal skills and experience demonstrating successful customer relationship management. Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties. Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an operations manager? How many years of people management experience do you have? Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Don't provide your bank or credit card details when applying for jobs. What can I earn as an Operations Manager#J-18808-Ljbffr
