Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Veeva CRM Business Analyst.This position is responsible for connecting business stakeholders with high impact technology solutions (from our internal technology Product Lines or external capabilities), managing local technology delivery, and supporting the Technical Product Owner/Technical Product Manager (TPO/TPM) to shape Product Line strategy development.Playing a hands-on role putting technology into practice, she/he defines business requirements for market needs, carries out business analysis for regional MVPs evolving in a market, scales out regional solutions and delivers local market-led projects using technology.While the role will have a domain focus on HCP Experience to provide an expert point of contact, the role focus is on business problems and opportunities which will require a broad understanding of our business and solutions landscape to bring about end-to-end business process solutions.Main Duties & Responsibilities:Be a technology partner, working with business stakeholders to identify unmet needs, propose IT solutions, and assist management in the development of business cases and project chartersBe a business analyst, leading the technical discovery process for potential projects, scoping needs, gathering requirements, developing accurate test scripts, supporting business stakeholders in test execution, and producing functional specifications for a solution build, based on regional and global standards, using our agile rRDM methodology (rapid Requirements Definition & Management)Build deep market knowledge by forming internal partnerships with the business (developing deep insights into their needs) and external partnerships with e.g., start-ups, academics (to build health technology market knowledge)Explore & experiment with business-led IT projects and external technology developments to scope and rapidly pilot new single-market specific solutions, identifying solutions worth scaling up within the regional Product Lines.Collaborate with Product Line teams to build and test regional MVPs when selected as a 'lead market'Manage the delivery of local projects, collaborating with the business & Product Line teams to localize regional requirements/solutions and drive effective change management by involving the right people at the right timeEnsure technology projects are built and documented in accordance with the strict compliance regulations and healthcare, including information security, privacy and GxP as requiredTake a regional view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonized solutions where possibleProactively match business needs with existing technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business contextShape Product Line roadmaps by identifying opportunities/gaps where Technology can deliver, influencing internally and externally to drive Product Line strategy executionSupport the Technical Product Owner/Technical Product Manager (TPO/TPM) to challenge the business and encourage innovation, whilst managing business expectations Qualifications & ExperienceDegree in Computer Science/Business Information Systems, Engineering, or related discipline2+ years of relevant working experience with technologies in Veeva CRMProven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology developmentCurrent or very recent role is business facingHands on experience configuring Veeva CRM, SalesforceGood understanding of Software Development Lifecycle methodologies, Agile and Lean development, and tools such as Jira and ConfluenceProven track record of delivery in complex, ambiguous and changing environments, adhering to essential regulatory and compliance guidelinesSkillsAble to influence across a range of business roles and stakeholder senioritiesEffective team workingClear written and verbal communication skills, able to communicate effectively with techni
