.We are looking for eager and motivated people who want to join our Customer Success team for our Spanish market. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio .About usAvantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.Based in Valencia, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.Description:The Customer Success department is a key player,as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.The Customer Success Manager role will have the following functions:Customer Relationship Management.Satisfaction, usage and consumption tracking.Identify sales opportunities.Continuous training.Critical problem solving through internal resources: one responsibility of the PSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.- Collaborate with marketing by identifying and documenting customer success stories.What are we looking for?2- 3 years of work experience in B2B account management, managing a large number of accounts.Native Spanish speaker.High level of English (B2-C1).Excellent interpersonal and negotiation skills.Attention to detail, strong organizational skills and a focus on the quality of work.Strong social skills.Documents to work in Spain (NIE).Useful:Experience in vacation rental sector.Have worked in a SaaS company.High level of other languages: Portuguese, Italian, French...What do we offer?We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.Stable full-time contract.Salary: 20k + bonus.Training provided by the company.Flexible working hours.We currently have a hybrid working system, which means that we come two days a week and three days of telework .Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.Flexible remuneration plan
