(16/4/2024) Number Services Analyst

.Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.Why this role matters:Vonage works with both carrier partners and have acquired licences to operate as a carrier, or as a service provider in several countries, enabling the delivery of a growing portfolio of Carrier Services to our global customer base.You will support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. Vonage is seeking to recruit a Numbers Analyst to support the delivery and ongoing management of these Carrier Services & Engineering functions.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...What you will do- Perform number and short code provisioning and inventory restocking when required- Assist with testing of new numbers and troubleshoot where needed- Process and implement new customer orders from the Sales team and customers directly- Support in issue resolution activities for our customers- Take part in CPaaS CSP customer onboarding, testing and design activities as required- Coordinate cross-functionally to ensure all stakeholders (e.G. support, legal, operations, sales) are kept informed and that carrier services are operating effectively- Monitor carrier partner use to identify success and room for improvement- Manage day-to-day carrier partner relationships via regular meetings, QBRs, etc