Account Manager - Client Relations | Ortigas - Dayshift Account & Relationship Management (Sales) Full time Add expected salary to your profile for insights Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS AN ACCOUNT MANAGER?Our awesome client is looking for an Account Manager to join their team.The role Account Manager play a crucial role in connecting the existing clients and facilitating transactions on the platform through soft selling techniques. Each account manager would be responsible for servicing approximately 750 clients, primarily in Australia and NZ, reaching out to them bi-monthly via outbound calls. This translates to approximately 375 initiated contacts per month per account manager or 18.75 initiated contacts per working day. Given that each client interaction typically lasts 5-15 minutes and may require follow-up, we allocate 30 minutes per client.The account managers are supported by a two-person inbound team, one in the Philippines and another in Australia.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Embrace and demonstrate the client's values when working with members and other team members.Exhibit curiosity and a willingness to learn about various industries and products.Acquire in-depth knowledge of member industries and products to effectively communicate their features and benefits to other members.Stay updated on member profiles and product information to provide informed advice and assistance.Out bound contact with all clients in allocated base once a month, respond promptly and accurately to member inquiries, addressing their questions and concerns.Handle phone and email inquiries from members in a professional, courteous manner.Assist with scheduling and other administrative tasks associated with member interactions.Support marketing activities and events as needed.WHAT ARE WE LOOKING FOR?Strong interpersonal skills, adaptability, and client management abilities.Experience in sales or account management; prior business ownership preferred.Proficiency in CRM software, especially for managing leads and client interactions. Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an account manager? Experience the AweSOme Life with Satellite Office!Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com.Experience the Satellite Office Life.• We reward your ambition. We offer competitive compensation and benefits packages for our people.• Real people, real purpose. We support our people's growth through continuous learning and development.• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.• We care. We believe in prioritizing our people and community's physical and mental wellbeing.Experience the AweSOme Life with Satellite Office!Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com.Experience the Satellite Office Life.• We reward your ambition. We offer competitive compensation and benefits packages for our people.• Real people, real purpose. We support our people's growth through continuous learning and development.• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.• We care. We believe in prioritizing our people and community's physical and mental wellbeing. Show more Perks and benefits Medical • Competitive compensation and benefits packages Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
