.Account Manager Madrid, Community of Madrid Account Manager Madrid Madrid, Community of Madrid, ES OverviewAccount ManagerAccount Manager is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for assigned customers. They are the ultimate owner of the customer relationship by becoming the trusted advisor to the client. What you will doDrive sales activities to meet short- and long-term objectives. Manage up to 6 Tier 3 client accountsCollaborate with the virtual team for sustainable and profitable growth. Develop and execute ongoing Account Development Plans. Engage with stakeholders to implement growth strategies. Build client relationships, ensuring loyalty and satisfaction. Understand customer business needs and identify growth opportunities. Create a sales pipeline in collaboration with Marketing. Ensure accurate and up-to-date sales forecasts. Address customer requests and deliver services as agreed. Effectively lead and manage the virtual team for optimal alignment and engagement. Identify resource needs, plan, and engage resources efficiently. Drive two-way communication, linking customer priorities to SITA's value proposition. Influence a wide range of customer stakeholders and manage purchase decisions. Communicate economic trends internally and externally. Obtain necessary business approvals, including presentation at BAB. Monitor account status and drive issue resolution. Ensure full compliance in all internal and external dimensions of the business. Support cash collection activities by resolving commercial issues. QualificationsWho you are5+ years' experience in sales function; preferably within ATI or IT sectorExperience in building client relationships at Executive Management levelAchieving revenue growth of the client portfolioAchieving or exceeding sales targetsProven successful experience in business development and pipeline managementExperience in facilitating and driving account development plansPositive customer service experienceKnowledge and SkillsSpanish native with fluent EnglishLeadership & management skillsSales Hunter Comfortable with working autonomously and as part of a remote teamCustomer FocusEducation & QualificationsUniversity degree in business-related field, or equivalent professional experience. What we offerSITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning
