About TikTok : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join Us : Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Position Summary : We are looking for a dedicated AR Billing / Collections Specialist to help us support the Central Europe and Nordics business located in the Madrid Office.The position will be the local contact point for customers and internal stakeholders' inquiries about contracts review, billing and invoices, credit adjustments, collections and other questions.As part of a team in our rapidly growing business, this individual will play a key role in understanding the needs of our clients, with a very good sense of risk and excellent communication skills, and help the team shape efficient and trusted relationships with our business partners.Contract Review and Financial Compliance : Proficiency in reviewing business revenue contracts, particularly focusing on financial terms in Central Europe and Nordics regions.Ensuring compliance with financial regulations and internal policies during refund and top-up processes.- Financial Management and Billing : Experience in cash allocation and proficient in billing, invoicing, collection, and funds allocation for accounts receivable tasks.Knowledge of global billing practices, including multi-currency invoicing, and ability to negotiate payment plans and set up terms and conditions.Data Management and System Optimization : Consistently maintain and update customer files, including handling changes due to mergers or invoice recipient details.Propose and implement system optimization requirements in response to changes in business development.- Sales Support and Help Desk Management : Provide support to the sales team through the help desk system, assisting with inquiries and resolving issues promptly.Financial Analysis and Reporting : Assist the HQ finance team in local data analysis and report generation, providing relevant support to the business department as necessary.Ad Hoc Tasks and Complex Issue Resolution : Handle ad hoc tasks assigned by leadership, including investigating and solving complex billing issues and queries.Confidently provide technical solutions to clients and internal stakeholders.- Cross-Functional Collaboration and Communication : Willingness to collaborate cross-functionally globally and communicate effectively with local stakeholders.Liaise with solicitors and third-party agencies for legal proceedings and debt collections if necessary.- Credit Control and Account Management : Ensure timely payment from customers, implementing changes in the company's credit control system.Maintain accurate records and initiate legal proceedings if clients do not pay their debts on time.Minimum : - Familiar with the EMEA commercial market and customer practices and have experience in AR management and debt collection;Strong analytical skills, logical thinking ability, sense of responsibility, good work habits, sound judgment, ability to cope under pressure- Familiar with multicurrency accounts and WHT - Excellent communication and interpersonal skills- MS Office experience - Intermediate / Advance Preferred : - Bachelor degree or above in Finance or Accounting, local certificates or qualifications preferred;Experience working in the International Digital Marketing / Advertising revenue experience;- Contract review experience - CRM knowledge#J-18808-Ljbffr
