col-wideJob Description:Permanent Intermittent- 40 Hours**Salary**- Excellent**Country**- SPAIN**What you will be doing...**We have fantastic opportunities to join our **Jet2holidays** Management Team as an** Airport Team Leader **for** Summer 2023.**Our Airport Team Leaders are present in the airport for both our Airport Customer Helpers and our customers to ensure a smooth stress-free customer journey on arrival and departure.**What will you do in the role?**Reporting into the Destination Manager, you will **Work As One Team** with internal & external stakeholders to deliver VIP Industry Leading Customer Service. You will be provided with fantastic training to ensure you:- **Take Responsibility** of managing all arriving and departing transfers, making sure our customers arrive and depart the airport in a timely manner- Work closely with our Resource and Planning team in the UK to create the weekly roster for your Airport Customer Helpers in line with our flying programme- Hold monthly **coaching, development** and **training **sessions with your team of Airport Customer Helpers- Analyse on-time transfer performance and customer query trends using our in-house** digital** systems- Effectively **motivate** your team and address any performance issues before they escalate**What are the key skills / experience you'll already have?**- Previous **Team Leader** or **Supervisory** experience, ideally gained within the travel industry- A genuine **passion** to **inspire** and **motivate** your team to exceed results- An excellent understanding of **VIP customer service** and the skill to impart this on to your team- The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes- The ability to positively address any performance issues within your team, in line with company policies and procedures**What can we offer you?**We have been recognised as one of the T**op 50 Best Places to Work in the UK** on **Glassdoor **and offer our valued colleagues a range of benefits including:Fully paid training, uniform & IT equipment- Local employment contract- Competitive salary, with annual pay review- Monthly 1-1 meetings with the Destination Manager- 44 days holiday entitlement per annum (including Public Holidays)- 3 x salary life assurance- Generous Discretionary Profit Share Scheme- Recommend a Friend bonus schemeOur Airport Team Leaders are rostered in line with our Summer 2023 flying programme. Working at the airport includes early starts, late finishes, split shifts & weekend working.As we employ on local employment contracts, ideally you will already hold full **right to work documents **for the country where the role is based and be living in the destination or willing and able to source your **own accommodation **and **required documents**.We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.**Division**- Jet2holidays**Careers With Us**- Holidays Operations**Careers Dept**- Overseas roles in Destination**Careers Team**- At the Airport & Transfers**Business Area**- Jet2holidays**Team**- Overseas
