Aor Hr Specialist (With Dutch)

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. DESCRIPTION Overall objective
of the Role Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities Delivery Key responsibilities: Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go lives ·Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.Responsible for the maintenance of the Client Solution workbook ·Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation ·Ensure and Sign Off System Maintenance Testing ·Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose ·Responsible for the optimization of HR administrative processes driving efficiency and automation ·Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate ·Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customerWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year End ·Ability to recognize and deal appropriately with sensitive and confidential information ·Proactively identify upsell opportunities ·Support Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleAlight Security Standards are adhered and followedTime Recording to be completed on time and accurately ·Contribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all Alight announcements and communicationsBuild good relationships with all lines of businesses where appropriateParticipates in projects and activities as needed and assignedKey Criteria to monitor performance · Adherence to all Security and Compliance procedures · 100% Attainment of customer SLA agreements · Adherence to quality standards · Adoption of innovation initiatives · Reduction of client escalations through knowledge transfer to both the client and payroll team · Demonstrate professionalism and act responsiblyAlight Core Competencies · Be Accountable
Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. ·Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement ·Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight prioritiesBe Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable wayIII. REQUIRED EXPERIENCE Professional /Job Experience Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risks ·Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint · Flexibility to support a global and fast paced environmentAttention to detail ·Excellent written and verbal skillsSelf-motivated and a willingness to learn ·Ability to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresAcademic Degree Education and Training EssentialBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment ·Expert knowledge on payroll processes, practices and associated legislationDesirable:
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred ·Payroll certificationsSpecific:
The AOR Benefit Services (changing to Special Services instead of Benefit Services) applies for Benefits at the UWV for different clients. It's for WAZO (Wet Arbeid en Zorg) for 3 different types of Benefit. AOR applies for benefits at the UWV, checks the UWV decision on correct data and daily wages, calculating the end of the WAZO leave and reports to the client. Check whether the correct amounts have been received from the UWV, if not, contact the UWV. Safety net/Sickness Benefit Act. Apply for benefits from the UWV if possible, report changes in absenteeism status, check UWV decisions and check amounts received. If not correct, contact the UWV. WIA/WAO: report 42-weeks to the UWV because of Wet Verbetering Poortwachter. Send letters to employees for example announcement of the adjustment of the supplementary level, application for WIA Benefit etc. Calculate monthly deductions for incapacity for work and process it in the salary. Check UWV decisions and contact UWV and client by inaccuracy and process it. EigenRisicoDragerschap (ERD) ZW en WGA: process the invoice of the UWV, forward it to the client and insurance company. Report employees to the insurance company when they are > 42 weeks ill. Send the necessary decisions to the insurance company. And other related work for sick people of the client or to get a Benefit in the future because of Dutch regulations. Functie eisen AOR HR Specialist (Consultant):
-kennis en ervaring met de Nederlandse sociale verzekeringswetten met name de WIA, WAO, WAZO en Ziektewet
- kennis van de wet verbetering Poortwachter
- kennis van EigenRisicoDragerschap voor de ZW en WGA
- ervaring en kennis binnen het speelveld van UWV, verzekeraars, pensioenfondsen etc.
- applicatie kennis van verzuimsystemen
- affiniteit en/of kennis van salarisadminstratie is een pre
Functiegerichte competenties
- uitstekende schriftelijk vaardigheden
- uitstekende mondelinge vaardigheden
- adviesvaardig op dossierniveau
- integer
- flexibel
- analytisch
Functie eisen:
Hbo+ werk- en denkniveau
Minimaal 5 jaar ervaring in een soortgelijke functie
Actuele kennis van de relevante sociale verzekeringswetten
Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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